Document Management Analyst jobs in Council Bluffs, IA

Shift timings:
7:00 AM-3:30 PM, Monday-Friday, with rotating Sundays
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Responsibilities
Manage different sections of Mailroom according to standard guidelines & SOP
Assist with maintaining client records and confidentiality, as well as, recalling containers for internal and external audits
Sort, locate, open, inspect and bundle all incoming mail and publications
Document, process and file all incoming and outgoing mail correspondences
Distribute all inter-office mail for the facility departments
Troubleshoot and perform simple preventive maintenance of machines
Process check handling, deposit and reconciliation according to Company service standards
Research case numbers for proper handling
Handle inbound and outbound emails/calls
Assisted with daily tasks as assigned
Prioritize, plan and organize tasks and work responsibilities to achieve SLAs
Comprehend and respond to customer inquiries.
Identify, research, and resolve problems
Ability to accurately interpret and compile information from a variety of sources and systems
Ensure that turnaround time and quality of the work meets Company service standards
Interact with customer in a respectful and professional manner via email and on calls
Manage own work in process and support team efforts to ensure that individual, team goals are met
Should be able to handle basic day to day requirements of excel