eCommerce Manager jobs in the United States

SUMMARY:  
Our General Manager plays a crucial role in exceeding expectations and providing a superb customer experience critical to DHL eCommerce’s success. This position is responsible for all DC functions. This role is a multi-faceted role requiring the ability to balance operations directions and execution of the core DC objectives: safety, service, quality and cost. The successful candidate will lead a dynamic management team  to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength within the DC. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Function as advisor to senior management level operations.
• Takes proactive measures to ensure safety of all employees in your facility.
• Manage DCs cost, overtime, headcount, productivity, automation equipment maintenance, vendor cost/service value, and all other elements that impact the overall cost per piece processed.
• Manage DCs quality functions: monitor internal/external quality controls; track service commitment levels and effectiveness, develop new quality initiatives; implement best practices.
• Communicate with DC personal directly and through Managers and Supervisors with formalized daily, weekly and monthly operations meetings, newsletters, memos.
• Work with Human Resources function to include payroll, headcount, staffing, evaluations and employee relations.
• Manage employee satisfaction levels thus fostering high employee retention.
• Conduct and ensure employee performance evaluations are completed in a timely and effective manner.
• Manage the coordination of the client’s and vendor’s pick-up and closing times, pick-up points, cut-offs in cooperation with our strategic partner’s Central Dispatch and Logistics. Conduct daily audits both internal and external with DC’s management team; address and follow up on client concerns and needs; resolve service issues.
• Liaison between vendors, operations and sales.  
• Build and maintain effective USPS relationships.
• Identify and undertake continuous business improvements and cost reduction reviews throughout scope of role to include Distribution Center of Excellence and First Choice initiatives.
• Leverage Lean Principles of Management to drive continuous improvement.
• Leverage Lean Principles of Management to coach and mentor management staff.

EDUCATION/EXPERIENCE MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Management, Engineering, or related field.
• MBA or advanced degree preferred.
• 5 years in a management role with a combination of warehouse, fulfillment, transportation, related industry, or high speed sortation facilities.
• Minimum 3 years of experience managing large sites.
• Staff scheduling experience in a variable work volume environment.
• Experience interacting with the USPS is highly desirable.
• MS Office proficiency necessary. 
• Experience in direct/variable cost budgeting and capital equipment purchase.

REQUIREMENTS/SKILLS:

• Ability to work all shifts especially 3rd shift (overnight).
• Strong analytical skills.
• Strong project management skills and ability to balance competing priorities, complex situations and tight deadlines.
• Excellent verbal and written communications skills.
• Proven ability to recruit, lead, motivate and develop operations teams that consistently and sustainably achieve and exceed operational targets and goals.
• Proven ability to build relationships and successfully manage various locations with a variety of strategic vendor-partners.
• Past experience with multi-unit management preferred.
• Must be able to overcome obstacles with cooperation among team members, build consensus and foster harmonious relations.
• Goal driven and self-motivated to over achieve against personal targets in a highly competitive industry sector.
• Direct/variable cost budgeting and capital equipment purchase experience.
• Demonstrated success in past stretch assignments and/or primary role that includes process improvements/overall results improvement for turn-around facilities.

PHYSICAL DEMANDS:

• Able to work a range of shifts based on operational needs, after-hour, weekends and holidays.
• Requires moderate physical activity; ability to stand and/or walk for an extended period of time and occasionally lift up to 50 lbs.
• Works in a warehouse environment where frequently this position will be exposed to cold, hot and changing temperatures; will constantly experience noise at medium level not damaging or loud enough to require protective equipment; will frequently be exposed to dust, dirt and changes in lighting.
• 50% travel required.

As a Top Employer and leading logistics company, at DHL eCommerce, we are committed to helping you build a career you’ll love with benefits and incentives that support your personal and professional well-being:

• Competitive Pay
• Bonus Programs
• Retirement Savings – 401K with company match
• Medical, Dental, Vision, well-being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Paid Parental Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance

Equal Opportunity Employer – Veteran/Disabled