eCommerce Strategy Manager jobs in Providence, RI

Description

The Sales Strategy & Development team is seeking a highly skilled and experienced Consumer Lending Senior Strategy Manager, who will drive and communicate progress on the Consumer Lending strategy as well as partner across the Consumer Bank to infuse the Consumer Lending value proposition into our client relationships. This person will need to analyze the current state of the business as well as competitor and industry trends to progress the strategic agenda. This role will work closely with senior leaders and stakeholders on strategic initiatives, distribution processes and routines, executive storytelling/presentations, and other key touchpoints. The outcome(s) of these efforts may significantly impact the success of our relationship lending and deepening strategic plan. Therefore, you must be adaptable to change and have strong leadership, communication, analytical, and organizational skills. Success in this role will be grounded in the ability to influence at the senior executive level, distill complex problems and systems into digestible formats, develop insight from financial, quantitative, and qualitative data, and leverage critical thinking to develop actionable strategies.

As the Consumer Lending Senior Strategy Manager, you will play a critical role in driving relationship lending and portfolio growth across the organization. Your strategic vision, analytical skills, and leadership abilities will be instrumental in driving growth, profitability, and customer satisfaction. If you are a highly motivated and experienced professional with a passion for finance and a track record of success in strategic planning, we invite you to apply for this exciting opportunity.

Primary Responsibilities

• Assist in development and communication of the relationship lending and growth strategies while providing ongoing monitoring and measurements of performance
• Identify, diagnose, and prioritize improvement opportunities in lending sales and portfolio growth in collaboration with key stakeholders
• Provide strategic analysis, definition, and consultation to Retail and Private Client leadership and their teams
• Ability to analyze financial data, P&L
• Provide insight on capability and productivity of bankers and PCRMs
• Execute strategic initiatives to drive the business forward
• Collaborate with cross functional teams to achieve objectives, developing and communicating clear roadmaps/implementation plans
• Leverage business and analytical knowledge to identify process/strategy gaps and proactively provide recommendations for improvement and remediation
• Proactively engage with Consumer Lending business leaders to align and prioritize initiatives on the roadmap in support of business priorities
• Manage stakeholder expectations, resolve conflicts, and foster productive relationships
• Develop high-quality presentations for various levels of the organization for a variety of purposes (e.g., internal colleague calls, executive and senior management forums, management and partnership routines, ad hoc requests, etc.)
• Facilitate development of materials from various stakeholders as needed
• Ensure integrity of the data being used in materials
• Collaborate with Colleague Enablement teams to provide training and development content and tools for field sales colleagues
  
  

Qualifications

• Minimum 7 years of experience in financial services, in retail and sales strategy and sales support
• Excellent leadership and communication skills, with the ability to influence and collaborate with stakeholders at all levels
• Ability to communicate complex concepts and create executive level reporting and presentations
• Strong analytical and problem-solving skills, with the ability to evaluate financial data and translate into actionable insights
• Strong management and organizational skills, with the ability to prioritize and manage multiple initiatives simultaneously
• Proven track record of developing and implementing successful strategies that drive growth and profitability
• Ability to adapt to a fast-paced and dynamic environment, with a focus on driving results
• Strategic mindset and ability to think long-term while also executing short-term goals
• Bachelor's Degree
  
  

Hours & Work Schedule

Hours per Week: 40

Work Schedule: 8:30am - 5:00pm, Monday - Friday

Flexible location within Citizens' Retail footprint, proximity to office location preferred. (subject to change)

Pay Transparency

The salary range for this position is $ 164,800- $ 247,200 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Posting End Date: 01/17/2025