Emergency Services Coordinator jobs in Pueblo, CO

DUTIES & RESPONSIBILITIES:

Large Rentals:

• Coordinate private parties and large group rentals at the Mandari and 30’s Club shelter (and other relevant zoo venues if applicable)

• Responsible for all communications with renters, completion of rental contracts, scheduling and maintaining rental calendar.

• Clear communication with Grounds Team ensure flawless set-up and clean-up

• Ensure check-in, final payment and check-out, and ensuring overall customer satisfaction.

• Establishes table layout for each event, includes coordination of set up and tear down with buildings and grounds staff

• Ensure guest services specialists have everything they need for the duration of their rental

Birthday Parties

• Schedule, organize and implement party offerings - including all communications with renters, completion of rental policies, scheduling and maintaining rental calendar.

• Responsible for coordinating all the necessary amenities for the hosted birthday parties - supply management (decorations, gift bag items) and ordering food & cake.

Behind the Scenes

• Schedule Behind the Scenes Encounters.

• Coordinate with Animal Care staff on scheduling.

Memberships:

• Work closely with guest services to ensure team members have necessary information to ensure membership purchase and renewals.

• Process all membership dues and renewals on a daily basis.

• Process gift cards with assistance from the guest services team.

• Manage renewal process to improve retention and engage lapsed members.

• Respond to all membership questions and issues in a courteous and timely manner and ensure excellent customer service.

• Process all membership donation requests from partner organizations.

Guest Services Coordination:

• Schedule guest services team members in all guest services areas including but not limited to gate, cafe, gift shop, bar, train, rentals, etc.

• Provide coverage in guest services areas in the event of call outs

• Work one shift a week in cafe (during season) and gate to ensure knowledge in those areas

• Assists Director of Guest Services with training new hires in the guest services department

• Provide assistance with POS system to guest services staff members

Other

• Ensure customer evaluation and follow up is completed for all rentals

• Works closely with the Guest Services Specialists to ensure execution of planned events.

• Works with Director of Guest Services to analyze and improve rental offerings

• Works with Event Coordinator to schedule ElectriCritter takeovers

• Must be able to occasionally work during regular days of and/or irregular hours

• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES:

Excellent interpersonal, verbal and written communication skills. Must be self-motivated, self-managed, able to handle multiple tasks and have outstanding organizational abilities, good judgment and strong ethics. Strong customer service skills and the ability to handle stressful situations. Must be flexible and able to work well as a team member with other staff in all departments.

MINIMUM & PREFERRED QUALIFICATIONS:

Associate’s degree preferred. Minimum of high school diploma with three years of experience in general office work. Exceptional customer service skills. Proficiency in Microsoft Suite required, including Excel, Word, and PowerPoint. Google Suite and Canva proficiency preferred. Must be able to learn Doubleknot Point of Sale System and DonorSnap database.

PHYSICAL AND ENVIRONMENTAL:

Must be able to sit for long periods of time working on a computer screen. This position requires multi-tasking and focus with a lot of background noise. Must have the ability to listen and respond to radio needs as required. Work may involve occasional assistance of others in the manipulation of heavy objects, standing for long periods, or walking long distances. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Send cover letter and resume to jobs@pueblozoo.org

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: 30 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Schedule:

• Weekends as needed

Work Location: In person