Employee Performance Specialist jobs in Riverside, CA

ABOUT ROME’S AUTO SPECIALIST INC

Since 2011, Rome’s Auto Specialist Inc has become a recognized industry leader in Automotive & Fleet Maintenance Services. Our goal is to simply provide honest and trustworthy automotive services. At Rome’s Auto Specialist we promise to always stay committed to our objectives and to align our internal goals with those of our customers. For more than a decade we have built a winning team through safety, expertise, integrity, reliability and efficiency. We strive to continue this trend and build a legacy that will last generations to come. We truly understand the importance of our work and take great pride in all we do. We employ certified technicians that can be trusted to provide high quality repairs with efficient turnaround times. Our ability to meet the ever-changing demands of our customers’ needs makes us an invaluable partner for all that we serve. At Rome’s we are genuinely committed to our customers, our craft and our growing future. Rome’s Auto Specialist will continue driving towards excellence and prove to be the leading advantage in the Automotive world.

We believe that our technicians can achieve their goals within the company, so we help and Sponsor our technicians to achieve new certifications every Qtr of the year.

Our Company is known as one of the best fleet repair services in southern California.

Our Technicians are inspired by our Core values that are the back bone of our Business And Guide for our hiring process: We Are inspirational by our Strong leadership values, discipline, accountable, transparent and results oriented. Our company operates in Southern California and is growing by the day.

JOB DESCRIPTION

Automotive Service Advisor/Writer helps manage the center of communications for all repair activities and acts as a liaison between customers and the shop. Acting as the primary point-of-contact for all automotive service matters, he or she must thoroughly understand the customer's problems to set and manage expectations and provide world-class service.

RESPONSIBILITIES - Include But Not Limited to:

• Create Estimates on Estimator software
• Answer Phone.
• Send & Reply Emails.
• Greed Customers and offer excellent customer service from intake to release of vehicle.
• Communicate with customers to update repair status.
• Handle and resolve customer complaints regarding services.
• Clean & Maintain Work Area Clean
• Communicate with technicians to obtain information to update customers
• Order necessary parts from suppliers, double check that parts ordered are correct and delivered to Technicians.
• Coordinate and schedule approved repairs
• Ensure that Automotive work provided to customers meets company quality standards.
• Invoice and collect payments from customers and fleet accounts.
• Post, close and File invoices and paperwork
• Pick up and drop off customers.
• Pick up and deliver vehicles when needed.
• Pick up parts from suppliers when needed.
• Maintain and restock inventory

REQUIREMENTS

• Valid CA Driver’s License & Clean Driving Record Required.
• Min 1 Year experience as Service Advisor Required.
• ASE C1 certificate or equivalent required.

Job Type: Full-time

Pay: From $36,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement

Day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Shift:

• 8 hour shift

Experience:

• Service writing: 1 year (Required)
• Sales: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Riverside, CA 92503: Relocate before starting work (Required)

Work Location: In person