Enterprise Customer Success Manager jobs in Lansing, MI

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities:

• Builds and executes an Account Business Plan (ABP) that includes both transactional and strategic initiatives to grow HP’s presence.
• Builds strong professional working relationships with the client by leveraging executive sponsors and HP resources including key IT and business executives.
• Uses a consultative-selling approach to identify and advance opportunities that result in profitable revenue growth for HP.
• Advocates for client needs during sales cycle and in addressing any delivery issues.
• Engages partners effectively to improve win rates and delivery of selected deals.
• Engages and manages team members in presales, sales specialists and inside sales to support complex deals.
• Meets or exceeds quarterly and annual revenue & margin quotas. Uses margin management techniques.

Education and Experience Required:

• 5-8 years account management experience and in consultative solution selling.
• Leverages existing relationships and builds new relationships with executives in the business and in IT to become the trusted advisor.
• Negotiates at the business manager and IT executive level.
• Provides timely and accurate forecasts and continually coaches team to do same.
• Resources and leads successful dedicated global virtual teams.
• Demonstrates strong presentation and communication skills at the business manager level.
• Bachelor’s degree or equivalent experience.