Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Summary: This position plans, directs and controls activities of the operating unit to accomplish budgeted financial objectives and customer requirements. The successful leader is responsible for driving manufacturing excellence in support of short-term and long-range objectives and strategies – to be achieved through effective planning and performance in the disciplines of Human Resources, Purchasing, Finance, Manufacturing, EHS, Engineering and Quality. This incumbent must have the ability to drive connections to the P&L to achieve benchmark industry specific earnings performance.
Essential Functions: The Plant Manager, Kawneer Springdale is accountable for the creation of the strategic vision as well as the tactical management and effective operational execution for this large manufacturing site. Examples include but are not limited to:
Knowledge/Skills/Abilities:
Basic Qualifications:
Preferred Qualifications:
Security Clearance Required: No
Visa Candidate Considered: No
Full-time
Benefits - Full
Relocation Assistance Available - Yes
Commission Compensation - No
Bonus Eligible - No
Overtime Eligible - No
Interview Travel Reimbursed - Yes
CANDIDATE DETAILS
10 to 15 years experience
Seniority Level - Director
Management Experience Required - Yes
Minimum Education - Bachelor's Degree
Willingness to Travel - Occasionally
SCREENING QUESTIONS
Are you authorized to work in the United States?
Will you now or in the future require sponsorship??
Do you have 10 years of experience in leading manufacturing operations?
Do you have a Bachelor's degree from an accredited institution?
IDEAL CANDIDATE
Ideal candidate must know and be responsible for the P & L and must be highly experienced with a manufacturing role. It's preferred for a candidate that has experience with plant transformation, building trust and improving culture and morale of a manufacturing plant. This person must have experience with lean manufacturing and holding accountability. Prefer a candidate that has aluminum extrusion experience with a non-union (24/7) facility with at least 500 production/130 salaried employees.