Executive Response Manager jobs in Boston, MA

Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)

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Project Manager for Opioid Response, Executive Bureau
  • Massachusetts Office of the Attorney General
  • Boston, MA FULL_TIME
  • Project Manager for Opioid Response
    Executive Bureau

    The AGO is dedicated to tackling the opioid crisis using a multi-disciplinary approach. The work includes litigating, removing barriers to treatment, promoting access to naloxone, investigating pharmaceutical marketing and pharmacy dispensing practices, drafting legislation, and enhancing public education and awareness efforts across the state.

    Primary Duties: The Project Manager leads the AGO's opioid response work. The role is responsible for implementing a strategy that takes an equitable public safety and public health approach to substance use disorder - prevention, harm reduction, treatment, and recovery. The response work aims to improve access to medical, mental health and substance use care and prevention services, prevent overdose deaths, disrupt drug trafficking networks, and provide free prevention education programming to all public middle schools through Project Here, a grant funded initiative. The role supports case work, litigation, grant funding, federal and state policy and legislation, equity initiatives, and community engagement. The role includes, but is not limited to, the following tasks:

    Strategy & coordination - engage, share information, and provide guidance on the AG's opioid response strategy with the bureaus across the office.
    Communications - draft talking points for opioid-related AG events, press, social media; and align public messaging across bureaus on work related to the opioid crisis and substance use disorder.
    Constituent support - respond to constituent inquiries related to the opioid epidemic and substance use disorder.
    Subject matter knowledge and advisory role - serve as a knowledge repository of opioid-related work across the state and best practices; and draw on experts in prevention, harm reduction, treatment, and recovery to support AGO work.
    Outreach and engagement - work with advocates, communities, and people with lived experience, including members of the Attorney General's Family Advisory Council; local governmental agencies and regional partners; non-profits and faith-based organizations; substance use disorder treatment and recovery providers, mental health providers, and other health care providers; schools; and local law enforcement across our State to address the opioid epidemic.
    Programming and funding - facilitate strategic and cross-bureau planning to develop, launch, and fund initiatives that align with AG priorities. Such initiatives may include programs, policies, and procedures, and guidelines that impact first responders, the criminal justice system, child welfare and foster care, and behavioral health systems.
    Policy & legislation - monitor and support policies and legislation that could impact the opioid epidemic.
    Settlement implementation - work with AGO staff and other state agencies to support the implementation of the AGO's statewide opioid settlements.

    Position Type: Full-Time/Exempt

    Salary: $78,000 to $85,000

    When applying for this position, you will be asked to provide a cover letter and resume.

    The application deadline for this posting is November 16, 2023.

    Qualified individuals with disabilities are encouraged to apply. We will gladly assist applicants in need of an accommodation. For assistance, contact the Human Resources Division at (617) 963-2041.

    Inquiries regarding position & status may be made to:
    Donna Villanucci, Executive Assistant
    Executive Bureau
    617-963-2036

    The Attorney General's Office is an Equal Opportunity Employer. As the representative of the Commonwealth and its residents, the Attorney General's Office strives to ensure that those working in our office reflect the diversity of the communities we serve. The Office encourages applicants from a broad spectrum of backgrounds to apply for positions.


    Job Qualifications:

    We are seeking a creative, self-motivated individual who has demonstrated success in engaging communities on opiate and substance use disorder issues and is results-oriented, mission-driven, and committed to ensuring, protecting, and advancing this work using a multi-disciplinary approach. The successful candidate will be able to demonstrate a connection, or the willingness and ability to develop a connection, to the people and communities we serve, including historically marginalized communities, and an interest in supporting a respectful and inclusive work environment.

    Applicants must have at least six years of full-time, or equivalent part-time, experience in this subject area. Experience working with diverse stakeholders across state and local government, community groups, and advocacy organizations is required. In addition, candidates must have strong oral communication and advocacy skills adaptable for many audiences; and strong organizational, interpersonal, and influencing skills.

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Business Development Manager (Framingham/Worcester, MA)
  • Other Executive
  • Framingham, MA OTHER
  • JOB SUMMARY A Business Development Manager is responsible for physician outreach and/or local EMS engagement. Based on market needs and leadership direction, this role will be specialized to service l...
  • 13 Days Ago

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Senior Response Manager
  • Environmental Restoration, LLC
  • Boston, MA FULL_TIME
  • Senior Response Manager – Environmental Restoration LLC is a provider of cost effective hazardous wastes material management and removal services. Our services include Emergency Response, Site Remedia...
  • 17 Days Ago

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Manager of Cyber Detection and Response
  • Exec Office of Technology Services and Security
  • Chelsea, MA FULL_TIME
  • The Executive Office of Technology Services and Security (EOTSS) is the state’s leading office for information technology. We provide enterprise level information technology services including network...
  • 17 Days Ago

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Policy Manager
  • Executive Office of Education
  • Boston, MA FULL_TIME
  • The Education Secretariat is committed to equity and valuing the unique and diverse characteristics and experiences of every member of its workforce. We encourage an authentic workplace where colleagu...
  • 22 Days Ago

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Applied Technology Manager
  • Plastic Executive Recruiters, LLC
  • Boston, MA FULL_TIME
  • My client is a global manufacturer of plastic compounds. They have an incredible culture and benefits for their employees that make this a great place to work. Here are a few: Four weeks of vacation t...
  • 7 Days Ago

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0 Executive Response Manager jobs found in Boston, MA area

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Crossroads, President & Chief Executive Officer
  • Edgility Consulting
  • Duxbury, MA
  • ORGANIZATION Since its inception in 1936, Crossroads has stood as a leader in Boston's youth development sector, committ...
  • 4/26/2024 12:00:00 AM

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Chief Executive Officer – Systems Integration Industry Leader – Private Equity, 78789
  • Truenorth Executive Search, Inc.
  • Boston, MA
  • Chief Executive Officer – Systems Integration Industry Leader – Private Equity Our client is an industry leading special...
  • 4/26/2024 12:00:00 AM

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Sr Director/Executive Director Regulatory Affairs - Rare Disease
  • Gqr
  • Boston, MA
  • This position will be the Regulatory lead on the company's highest profile asset. This organization is mid-sized, and ha...
  • 4/26/2024 12:00:00 AM

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Senior Director/Executive Director, Customer Engagement
  • Xenon Pharmaceuticals Inc.
  • Boston, MA
  • Boston, MA, USA Req #258Thursday, April 11, 2024Who We Are:Who We Are:Xenon Pharmaceuticals (NASDAQ:XENE ) is a neurosci...
  • 4/24/2024 12:00:00 AM

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Crossroads, President & Chief Executive Officer
  • Edgility Consulting
  • Duxbury, MA
  • ORGANIZATION Since its inception in 1936, Crossroads has stood as a leader in Boston's youth development sector, committ...
  • 4/23/2024 12:00:00 AM

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Chief Executive Officer
  • Bill and Melinda Gates foundation
  • Cambridge, MA
  • "We are focused on results. Those that can be measured. And those measured in ways beyond numbers. We see individuals, n...
  • 4/23/2024 12:00:00 AM

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Sr. Director/Executive Director PV and Drug Safety 2020394
  • Stratacuity: Proven Scientific Placement
  • Waltham, MA
  • Location: Waltham, MA (Onsite) Therapeutic Area: Immuno-Oncology Job Overview: This role will be responsible for managin...
  • 4/23/2024 12:00:00 AM

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Sr Director/Executive Director Regulatory Affairs - Rare Disease
  • GQR
  • Boston, MA
  • This position will be the Regulatory lead on the company's highest profile asset. This organization is mid-sized, and ha...
  • 4/22/2024 12:00:00 AM

Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline. Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Executive Response Manager jobs
$94,688 to $153,130
Boston, Massachusetts area prices
were up 2.5% from a year ago

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