Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Position Summary: The Response and Exercise Specialist will interface with clients to ensure requested deliverables are obtained and troubleshoot any client or TRG issues as it relates to Response and Exercise. The incumbent will also provide support during emergency response incidents, client requests, and TRG directed activities.
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Job Type: Full-time
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Work Location: In person
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