Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
Coleman Health Services, a nationally recognized mental health and substance use services provider, is seeking Case Managers to join our Mobile Response & Stabilization Services (MRSS) team! This position is located in Summit County, Ohio. Multiple shifts available for a flexible schedule.
Employee Package includes:
Are you passionate about public health? Are you looking to make a meaningful difference in your community? Would you like to work for an award-winning, nationally recognized behavioral health and rehabilitation organization? If you answered yes, then a job as an MRSS Case Manager with Coleman might be a great fit for you!
MRSS Case Managers at Coleman work as a part of a cohesive, multi-disciplinary care team to provide the best outcomes for the clients and families we serve. The MRSS Team provides outreach to youth & families under 21yrs old to help them resolve a person-defined crisis and link with ongoing support services as needed.
Our Company Culture and Benefits Set Us Apart! Regardless of your role at Coleman Health Services, your work makes a lasting impact on those we serve. When you join our team, you become part of a collaborative community of dedicated professionals whose primary mission is to improve the lives of our clients. In return, you can also expect opportunities for career advancement and continued professional training.
Job Duties of Case Managers Mobile Response & Stabilization Services (MRSS) Include:
Qualifications of Case Managers Mobile Response & Stabilization Services (MRSS):
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. E.O.E.
Job Type: Full-time
Pay: $21.00 per hour
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Work Location: In person
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