Executive Response Manager jobs in Green Bay, WI

GENERAL PURPOSE

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Executive Meeting Manager for the Hotel Northland in Green Bay, Wisconsin.

The Executive Meeting Manager is an integral part of the sales team focused on working with smaller groups (up to 24 rooms/peak) and smaller meetings of 50 guests or less. This position works on all aspects of the sales process from receiving inquiry calls, booking business, confirming details and working with the group while they are on site. Additional responsibilities will include answering telephone inquiries and qualifying clients for meetings and events. This position reports to the Director of Catering. Candidates should have a minimum of 1 year of previous hotel experience, preferably in Sales & Catering. Also, have a good knowledge of guest room sales and possess strong organizational and administrative skills and must also possess excellent communication skills. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Optimize room rental charges.
• Book repeat business by having a track record of long term client relationships.
• Thorough knowledge of sales techniques including strong closing and negotiating skills.
• Comfortable with hotel site inspections and client presentations.
• Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.
• Work closely with banquet department on operations and event execution. Ability to quickly evaluate alternatives and decide on a plan of action.
• Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders generated by the Catering Department.
• Monitor group room blocks and pick up, generate detailed resumes for the operating departments.
• Ability to work with outside vendors to ensure client satisfaction for all events/groups.
• Comply with company attendance policy.
• Perform any other job-related duties as assigned.
• Prepare and send requested collateral materials to designated clients or guests. Common collateral materials might include catering menus, brochures, meeting room layout & seating capacity diagrams, area maps & brochures.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Must be able to provide proof of eligibility to work in the United States.
• Must have at least two to three years of direct or related experience in the customer service or hospitality industry.
• Must be able to project a warm, caring, and cheerful attitude at all times.
• Must be able to communicate properly.
• Must be detail oriented.
• Must be able to multitask: Change easily and frequently from one activity to another such as from typing to researching, to using a telephone, etc.

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Skills

Excellent hearing required for verbal interaction with guests and associates.

Excellent vision required for viewing set-ups.

Excellent speech communication skills required for verbal interaction with guests and associates.

Excellent comprehension and literacy required to develop marketing plan, create menus and programs, etc.

Abilities

Lifting, pushing, pulling, carrying - tables, chairs, boxes (50 lb. maximum) occasionally.

Bending/kneeling - taping down cords, skirting tables, picking up floor after function, occasionally.

Mobility - ability to service clients on a moments notice, variable distances.

Continuous standing - function observation, client site inspections (one hour minimum to four hours maximum).

Climbing - up to 55 steps, 3-5% of 10 hours. Driving - distance varies for sales calls (approximately 20%).

Education/Formal Training

More than two years of post high school education, but less than a degree from a four year college.

Experience

Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).

Material/Equipment Used

Computer, typewriter, telephone, calculator, vacuum cleaner and facsimile.

Environment

Work inside 70% of 10 hour day; outside 30% of 10 hour day.

Job Type: Full-time

Schedule:

• Weekends as needed

Experience:

• Catering/Event Planning: 2 years (Required)
• Hotel Sales: 2 years (Required)

Work Location: In person