Executive Response Manager oversees the resolution of customer complaints that have escalated to the highest level within the organization. Acts as a liaison with product/service suppliers to determine validity of complaints and design and implement product or process change to reduce the number of complaints. Being an Executive Response Manager requires a thorough knowledge of the products/services offered and extensive customer service skills. Exercises a large degree individual discretion. Additionally, Executive Response Manager may require a bachelor's degree in area of specialty. Typically reports to a supervisor or manager. To be an Executive Response Manager typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
MedicOne Medical Response is a leader in pre-hospital medicine and healthcare transportation system design and operations. Since 1999, we've grown from 2 ambulances and 8 employees to a fleet of 100 vehicles and 500 team members. MedicOne Medical Response was named to the 2014, 2015, 2016, 2017 and 2019 Inc. Magazine 500|5000 fastest growing companies in America list. The winner of a Stevie Award for outstanding healthcare and several Star of Life awards; we pride ourselves in an Organizational Culture that is welcoming, caring, accountable, and fast-paced.
MedicOne Medical Response provides emergency medical ambulance services to facilities and communities in Texas, Tennessee, Mississippi and Illinois. We are the primary Veterans Affairs health system ambulance provider for North Texas, Southern Illinois, Southern Indiana and Western Kentucky. A nationally known and respected disaster response provider; we are partnered with several state EMAC’s and well as a national federal ambulance contract through FEMA for national disaster deployments. In our over 22 years of operation we have transported over 1,000,000 patients.
If you are Driven, Empathetic, Engaging, and Adaptable, you will fit right in! We are a team of growth-minded, customer-centric, and entrepreneurial go-getters and as our newest team member you will serve as an integral part of our organization by leading through inspiration, professional growth and development, providing outstanding patient care all while serving as an ambassador for mitigating safety and risk incidents, improving workplace culture with a positive attitude and being a patient advocate.
At MedicOne Medical Response we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make and the experiences that you have that shape the kind of healthcare professional you become. We invite to join us as we build a new culture in EMS.
Follow us on Facebook @ www.Facebook.com/MedicOneMR.
TITLE: Operations Manager
ORGANIZATION: Field Operations
EXEMPTION STATUS (FSLA): Exempt
SUPERVISED BY: Director of Operations
EMPLOYEES SUPERVISED: All employees in Field Operations. Direct supervision over Field Supervisors. Direct & indirect supervision of all other Field Operations personnel.
SUMMARY DESCRIPTION: Will serve as assistant to the Director of Operations to perform those duties as assigned. Serves as manager of the Field Operations Department with line authority over all personnel therein. Responsible for budget preparations as it pertains to jurisdiction.
DESCRIPTION OF ESSENTIAL DUTIES:
MINIMUM REQUIREMENTS:
KNOWLEDGE, SKILLS AND ABILITIES:
Note – This job description is dynamic and subject to change by administration at any time without notice or consultation of employee.
EQUAL EMPLOYMENT OPPORTUNITY
MedicOne Medical Response is an equal opportunity employer. MedicOne Medical Response prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information. MedicOne Medical Response conforms to the spirit as well as to the letter of all applicable laws and regulations.
E-VERIFY STATEMENT
MedicOne Medical Response participates in the Electronic Employment Verification Program (E-Verify).
DISCLAIMER
The information provided in this description is designed to indicate the general nature and level of work performed by incumbents within this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this position. MedicOne Medical Response has the sole discretion to add or modify the duties of the position and to designate other functions at any time. This position description is not an employment agreement or contract.
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