Executive Response Manager jobs in Tupelo, MS

Duties:

-Qualifications

High School Graduate or General Education Degree (GED)

One to two years previous experience in a similar position including some supervisory training or experience

Basic computer skills required

Responsibilities

Supervise housekeeping and laundry operations to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel, brand and/or company business objectives

We want our guests to feel like part of the family, which means we need you to be down-to-earth by being straightforward and natural, be thoughtful by being perceptive, caring and accommodating, be sociable by being upbeat, involved and friendly, and be reliable by being professional, a team player and resourceful

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

Participate in the preparation of the annual departmental operating budget and financial plans

Monitor budget and control expenses with a focus on increased productivity and decreased turnover

Maintain proper inventory levels, managing cost per room for supplies and labor (i.e. bed & bath linen reuse and laundry operation)

Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees

Provide mentoring, coaching and regular feedback to help manage conflict and improve associate performance and morale

Educate and train all employees in compliance with brand, governmental and safety regulations

Ensure staff is properly trained and has the tools and equipment to carry out job duties

Promote teamwork and quality service through daily communication and coordination with other department heads

May assist with deep cleaning projects and/or assist with housekeeping staff during high-volume periods

Inspect all assigned rooms and public areas to ensure furnishings, guest room supplies, equipment, linens and public areas are clean and in good repair to meet guest satisfaction

Advise associates of deficiencies and instruct on corrective action

Provide adequate retraining as needed

Routinely perform all housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest rooms to ensure guest satisfaction

Respond to guest complaints and special requests, ensure corrective action is taken to achieve complete guest satisfaction

Comply with special needs and requests of the guests

Stay 100% current with brand standards and ensure each guest room meets or exceeds all brand standards

Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (i.e. energy conservation)

Follow procedures for security of lost and found items

Attend monthly department meetings and training sessions as necessary

Other duties as assigned

Job Type: Full-time

Pay: $12.00 - $17.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person