The case manager is responsible for
coordinating client services. This includes evaluating client needs, prioritizing the level of
service coordination, determining appropriate and cost effective services,
tracking expensesand documenting outcomes. The case
manager must also continuously monitor and evaluate services for quality.
· Demonstrate knowledge of NH Regs (He-M 503,
507, 521, 522, 525, 1001, 1201) and ensure compliance with regulations
· Conduct and review assessments of client
needs
· Develop a Service Agreement including goals,
objectives, methodology and timelines based on assessments
· Monitor client services
· Continuously review services, assessing
appropriateness and progress toward goals and/or treatment
· Ensure service delivery meets client needs in
an appropriate setting with positive outcomes
· Ensure services are provided in a cost -effective
manner
· Request revisions or adjustments in services
as appropriate
· Coordinate RFP process to create a new or
different service provider as necessary
· Prepare and maintain documentation
· As necessary, assist clients to communicate
his/her needs, desires and preferences
· Develop proactive crisis planning
· Negotiate service contracts with vendors that
demonstrate quality services
· Demonstrate an understanding of client
budgets
· Assist in decision making process related to
vendor reimbursement issues
· Research community organizations to reduce
costs and increase client supports
· Participate in Agency committees, teams, and work groups
· Demonstrate competency in the use of the
“accountable care concept.”
· Other duties and responsibilities as assigned
by supervisor
· Demonstrate knowledge of NH Regs (He-M 503,
507, 521, 522, 525, 1001, 1201) and ensure compliance with regulations
· Conduct and review assessments of client
needs
· Develop a Service Agreement including goals,
objectives, methodology and timelines based on assessments
· Monitor client services
· Continuously review services, assessing
appropriateness and progress toward goals and/or treatment
· Ensure service delivery meets client needs in
an appropriate setting with positive outcomes
· Ensure services are provided in a cost -effective
manner
· Request revisions or adjustments in services
as appropriate
· Coordinate RFP process to create a new or
different service provider as necessary
· Prepare and maintain documentation
· As necessary, assist clients to communicate
his/her needs, desires and preferences
· Develop proactive crisis planning
· Negotiate service contracts with vendors that
demonstrate quality services
· Demonstrate an understanding of client
budgets
· Research community organizations to reduce
costs and increase client supports
· Participate in Agency committees, teams, and work groups
· Demonstrate competency in the use of the
“accountable care concept.”
· Other duties and responsibilities as assigned
by supervisor
· Bachelor’s degree preferred, consideration may
be given to those with an Associate’s degree and a minimum of two years of work
experience in human services
· 1 - 2 years of experience working in human
services preferred
· Demonstrate
a commitment to The Moore Center’s values
· Comply
with all state, agency and department policies and procedures
· Demonstrate
a strong emphasis on customer service skills, both to clients and all staff
· Ability
to handle multiple tasks simultaneously while presenting a professional
demeanor at all times
· Possess
strong time management and organization skills, including the ability to
prioritize multiple tasks and ensure timely follow through
· Ability
to work independently and as part of an inter-disciplinary team
· Demonstrate
creative, innovative thinking and problem solving
· Interact
effectively with people of varied educational, socioeconomic and ethnic
backgrounds, skill levels and value systems
· Demonstrate
excellent verbal and written communication skills
· Demonstrate
proficiency in Microsoft Office, including Word, Excel, Outlook, and the
ability to master new software
Note: Moore Center
Services considers the ability to speak, read and write English to be essential
functions of all positions in the best interest of the clients that we serve.
Job requirements, essential responsibilities, and physical requirements
essential to ensure the safety and well-being of the clients we serve. We may
be able to consider alternate methods of accomplishing tasks to accommodate
physical limitation(s) you may have. Notwithstanding, in an emergency, all
staff may be required to perform activities that are above and beyond what is
indicated on this job description to ensure the safety of the individuals we
serve.
All
staff must adhere to the New Hampshire state law requiring mandated reporting
of suspected abuse, neglect, or exploitation. Additionally, staff are required
to maintain criminal, motor vehicle, DCYF, OIG and Bureau of Elderly and Adult
Services record checks that meet agency and regulatory standards. Staff are
also required to travel and transport clients when applicable. This includes
having access to a reliable vehicle, a valid driver’s license and maintaining
personal comprehensive auto insurance coverage of $100,000/300,000.
We offer a competitive salary plus a comprehensive benefits package including:
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0 Field Case Manager jobs found in Manchester, NH area