Field Service Engineer provides on-site support and technical assistance with various products or equipment. Installs, configures, troubleshoots, and maintains products/equipment. Being a Field Service Engineer identifies, analyzes, and repairs product failures. Orders and replaces parts as needed. Additionally, Field Service Engineer develops detailed service reports to document service visits, issues, and troubleshooting actions and logs and tracks maintenance activities. Answers basic customer questions about product features. May provide some customer training. Typically requires a bachelor's degree. Typically reports to a manager. The Field Service Engineer work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Field Service Engineer typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
**This position is onsite at a Fraser customer location**
Troubleshooter and Hands-On?
Great Customer Service?
Looking for the Opportunity to Work in a Key Role in a Growing Industry?
We’re one of the area’s top Business Technology Firms and we’re looking for our next Field Service Engineer. We are seeking a motivated person with excellent customer service skills and hands-on abilities, and most importantly, someone who is ready to be part of a winning team.
You will be responsible for providing service and excellent support to customers on-site and bridge the gap between Fraser service and customer service. This position is open for all of our office locations at Reading, Camp Hill, Allentown, Bala Cynwyd, Lancaster County, and Montgomery County, PA.
The Field Service Engineer Position:
About Fraser Advanced Information Systems:
Fraser Advanced Information Systems is a growing and successful business technology company that has been serving small to medium businesses and non-profits in Eastern and Central PA and Western New Jersey since 1971. Our focus is on taking care of the clients who rely on us for their day-to-day business technology needs AND taking care of our employees; wellness challenges, food days, fun environment you get the idea. Do the right thing isn’t just a core value it is a way of life. Did we mention you would be a part of a winning team who works hard, plays hard and has an intense customer focus? Being named as a 2022 PA Best Places to Work is a direct reflection of how we value our employees, both personally and professionally.
As part of our Full-Time staff you’ll enjoy:
Qualifications, Skills, and Experience Required:
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