Franchise Business Coach
Job description
About iFixScreens:
iFixScreens.com is a regional leader in mobile device repair and sales. With a professional services network of more than 35 locations in the United States, iFixScreens.com is there when you need us. With more than a decade of expertise in device repairs, we have always got you covered. From iPhone repair to computer repairs, you can walk into any of our stores near you.
Summary:
The Franchise Business Consultant (FBC) provides consultation services and support to assigned franchisees in the Five Critical
Outcome areas of customer service, revenue growth, profitability, management growth, and staff development. Franchise Business Consultants actively seek to establish, train, advise, and develop franchisees in accordance with iFixScreen’s policies, bulletins, manuals, and standards. The Franchise Business Consultant creates positive
working relationships which develop and promote high franchisee morale and business performance within the assigned region.
Major Duties and Responsibilities:
Prepare and complete one-on-one visitation in franchise stores, complete weekly virtual training sessions, hold area meetings within the region, and complete conference calls regularly to provide training in the area of the Five Critical Outcomes.
These coaching and development sessions will be documented using our company CRM and measured with franchise Key Performance Metrics (KPM)
Customer Service:
As an industry leader in customer service, FBCs must actively and consistently support all efforts to simplify:
Revenue Growth:
Successfully access franchise operations to provide advice and targeted training on a continual basis to maintain iFixScreens’s continued track record of competitive performance.
Actively engage franchises in annual strategic planning efforts and regular goal-setting practices to assist with a successful growth strategy including marketing development and
service/sales line growth.
Profitability:
Assist franchises with reviewing financial Key Performance Metrics regularly to enable franchise growth. This will include break-even, financial trend and cashflow analysis to provide guidance for franchise owners to achieve and maintain profit target expectations. Utilize financial data to analyze key metrics while planning immediate and long-term goals.
Management Development:
Provide assistance and consultation regarding improving owners’/employees skill sets in coaching, mentoring, accountability, management, and management development. Assist each owner with utilizing the available iFixScreens support tools to enable training and development of their management team.
Staff Development:
Provide and ensure each franchise utilizes the available resources to properly train their staff to assist with customer service, revenue growth, repair growth, and profitability. Assist each assigned owner by monitoring their employees' developmental processes as needed.
Additional Responsibilities
Required Qualifications (Knowledge, Skills, and Abilities):
Ability to present and speak professionally to large groups
Working Conditions:
What we offer:
Education:
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