Franchise Business Consultant jobs in the United States

Kilwins Chocolates Franchise is looking to hire a Business Consultant. This Business Consultant will serve locations in Maryland and south to Virginia, North Carolina, South Carolina and Tennessee. Are you looking for a role that offers the opportunity to make an impact with Franchisee/Store Owners? Are you the type of individual who is considered a great coach, and someone who enjoys helping others achieve their full potential? Are you interested in being an ambassador of a growing brand? Do you want an opportunity to use your excellent training and customer service skills in a friendly team environment surrounded by Kilwins Heritage Chocolate and Original Recipe Ice Cream? Do you enjoy variety in your work - does the thought of spending your days traveling to support and evaluate operations in the field sound like a dream job for you? If so, please read on!

ABOUT KILWINS CHOCOLATES FRANCHISE

Our company was founded in 1947, and still strives to deliver a world-class experience for today's customers. As part of the franchised confections business, we are constantly growing, by adding stores in new markets, and expanding our product production capability. We now have over 160 locations, and are proud of the business model we've selected to successfully support all of them. With a combination of our high-quality products, in-store craftsmanship, and genuinely friendly team members, we have created an atmosphere that our customers want to visit again and again. From sight to taste, touch, smell, and sound, a visit to Kilwins provides an authentic sensory experience like no other!

Our core purpose is to create enjoyment and make people happy, by treating them the way we would want to be treated. These values translate directly to a culture of people who are driven to provide an exceptional confectionery experience. We wouldn't be as successful as we are without the dedicated and talented people we have working for us. To show our appreciation, we offer competitive compensation and a friendly and supportive environment that focuses on helping our team members develop careers they can be proud of.

JOB SUMMARY

As a Franchise Relations team member, this individual will work collaboratively within the Franchise Support business unit. The Consultant will develop and maintain the primary relationship between Kilwins Chocolates Franchise and the franchise community, with broad accountability to each. Responsibilities include maintaining the integrity of the Kilwins brand by working with Franchisee/Store Owners for their assigned Kilwins stores to ensure protection of our brand standards and travel to assist with new store openings and transfers of ownership. As an ambassador of the brand, they must have a clear understanding of all Kilwins retail operation systems and how these systems support the Kilwins brand, as well as the ability to encourage and support franchisee business plan development and goal setting. They must possess excellent communication, organizational and planning skills, and be motivated by developing meaningful relationships.

ESSENTIAL FUNCTIONS

 

 

 

 

 

1. Excellent customer service skills, positive attitude, and the ability to occasionally work weekends and holidays.
2. Skilled in multitasking, meeting deadlines, and effective conflict resolution.
3. Competent in managing store operations and utilizing various online and support tools.
4. Strong organizational, planning, and problem-solving abilities.
5. Proficient in team-building and leadership, with a focus on coaching and mentoring.
6. Experienced in handling confidential information and knowledgeable in food safety protocols.
7. Exceptional written and verbal communication skills in English, with the ability to manage company documentation effectively.

 

 

Equal Opportunity Employer

FLSA:  Salaried / Exempt

Rate of Pay:  $78,000 - $85,000

 

This position is not eligible for Visa Sponsorship