Front Desk Associate jobs in Buffalo, NY

We are seeking a professional and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a positive experience from check-in to check-out.

Responsibilities:

- Greet guests and efficiently process check-in and check-out

- Answer phone calls and direct inquiries to the appropriate departments

- Assist guests with requests and provide information about hotel services

- Handle reservations, cancellations, and room assignments

- Maintain a clean and organized front desk area

- Address guest issues and escalate as needed to ensure satisfaction

Skills:

- Strong customer service skills with a focus on guest relations

- Proficient in using front desk software for reservations and check-ins

- Excellent communication skills with a professional phone etiquette

- Ability to multitask in a fast-paced environment

- Prior experience in a hotel or resort setting is a plus

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Schedule:

• Day shift
• Every weekend
• Morning shift

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Buffalo, NY 14221 (Required)

Ability to Relocate:

• Buffalo, NY 14221: Relocate before starting work (Required)

Work Location: In person