Front Desk Associate jobs in Knoxville, TN

Front Desk Agent

Duties:
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out of the hotel using the computerized reservation system
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments
- Maintain a clean and organized front desk area

Skills:
- Excellent communication and customer service skills
- Proficient in using phone systems and computerized reservation systems
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in handling guest information

At our hotel, we value our Front Desk Agents as they are the first point of contact for our guests. We are looking for individuals who are friendly, professional, and dedicated to providing exceptional guest service. If you have excellent communication skills, enjoy working with people, and have a passion for hospitality, we would love to hear from you.

Join our team today and enjoy the following benefits:
- Competitive pay negotiable based on experience.
- Opportunities for career advancement
- Employee discounts on hotel stays
- Flexible work schedules

To apply for this position, please submit your resume along with a cover letter highlighting your relevant experience in guest relations. We look forward to reviewing your application!

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Work setting:

• In-person

People with a criminal record are encouraged to apply

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Alcoa, TN 37701 (Preferred)

Work Location: In person