Front Desk Associate jobs in Rock Island, IL

Overview
We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer support and ensuring a welcoming atmosphere. This role requires strong administrative skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.

Duties

• Greet and assist guests upon arrival, providing a friendly and welcoming experience.
• Handle check-in and check-out processes efficiently, ensuring accurate data entry in our computerized system.
• Respond to guest inquiries and resolve any issues promptly, demonstrating excellent phone etiquette. Transfer calls and take messages.
• Manage program memberships, new and current. Maintaining a membership data base.
• Maintain an organized front desk/lobby area.
• Provide administrative support as needed, including filing, record keeping, and scheduling.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintaining a cash drawer including end of shift daily balance sheet.
• Other Duties As Assigned

Experience

• Previous experience in customer service is preferred.
• Strong time management skills with the ability to prioritize tasks effectively.
• Excellent interpersonal skills with a focus on delivering outstanding service.
• Ability to work well under pressure while maintaining professionalism at all times.

Join our team as a Front Desk Agent where your contributions will be valued, and you will play a key role in creating memorable experiences for our guests!

Job Types: Full-time, Part-time

Schedule:

• Morning shift

Work Location: In person