Front Desk Coordinator jobs in Hampton, FL

Are you ready to make an impact in our patients' healthcare journeys right from the very start? IVX Health is actively recruiting a Healthcare Front Desk Coordinator to join our team! We are currently seeking a highly qualified, candidate with a strong healthcare background, advanced technological skills, self-motivation, and a capacity for rapid learning. Above all else, we are seeking a front desk coordinator who embodies exceptional customer service skills, with a dedicated focus on enriching the patient experience.

About Us

IVX Health is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn's Disease, Multiple Sclerosis and other complex chronic conditions. IVX offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

About The Role

The Front Desk Coordinator is a patient-facing role responsible for providing administrative and clerical support to IVX Health infusion centers, both locally and regionally. This includes greeting patients, scheduling appointments, answering phones, front-end revenue cycle, and other center-based office tasks.

This position is considered Full Time working Monday to Friday from 8 AM - 5PM with some Saturdays as needed for coverage. This position will be supporting our Ocala and Gainesville Infusion Centers.

Responsibilities

• Answers telephones and directs calls to appropriate staff, ensuring high-quality service for internal and external customers.
• Serves as the first point of contact for patient concerns, questions, and customer service inquiries.
• Greets patients and answers phones in a professional and friendly manner.
• Schedules and reschedules patient appointments according to scheduling guidelines.
• Ensures authorizations have been obtained prior to patient visits.
• Follows up with patients for necessary appointments via phone, text, and email.
• Performs applicable check-in tasks, including but not limited to:
• Updating demographic information in the system as needed.
• Verifying patients' insurance if applicable.
• Obtaining copies of patient identification and outside records.
• Maintains patient records and files.
• Answers questions about the practice and its services.
• Collects copayments, coinsurance, and self-payments; documents payments in the practice management system, prepares day-end batches according to policies and procedures, and reconciles payments taken with reports.
• Completes end-of-day tasks, including running applicable reports, identifying no-show patients, communicating with appropriate personnel, completing daily batching tasks, and other office close procedures.
• Coordinates patient flow through the front desk; communicates with clinical staff to optimize clinical efficiency and patient safety.
• Opens, sorts, and records receipt date of mail; forwards bills and invoices promptly to corporate headquarters.
• Maintains and orders center supplies, food, and drinks; assures all items ordered are received and follows up on incomplete orders.
• Maintains the front desk area, including keeping the reception area clean and organized.
• Provides administrative support to the local market.
• Performs other general administrative duties as needed or assigned.
• Works at multiple facilities within a designated market or region as needed
  

Benefits

At IVX Health, we value our team members and offer comprehensive benefits to support their wellbeing. Join us and take advantage of:

• Medical, Dental, and Vision Insurance: Includes prescription drug coverage and telemedicine services.
• Flexible Savings Options: Choose from Health Savings Account (HSA) and Health Reimbursement Arrangement (HRA) options.
• Supplemental Health Protection: Coverage for Accident, Critical Illness, and Hospital Indemnity.
• Dependent Care FSA: Use pre-tax dollars for eligible dependent care expenses.
• Disability Coverage: Voluntary short-term and long-term options.
• Fertility and Family Benefits: Resources and support through our partnership with Carrot.
• Life and AD&D Insurance: Life insurance and accidental death and dismemberment coverage.
• Counseling Services: Free resources for emotional, physical, and financial wellbeing.
• Education Assistance: Tuition reimbursement and certification support.
• CEU Library: Access to our Continuing Education Unit library.
• Charitable Giving and Volunteer PTO: Charitable giving match and volunteer PTO program.
• Employee Referral Bonus: Earn a bonus by referring talented individuals.
• 401(k) Plan with Company Match: Save for your future with our company-matched 401(k) plan.
  
  

Note: Please be aware that the benefits described above may vary for Full Time, Part Time, and PRN employees. Please consult your HR representative for details on eligibility and coverage.