Front Desk Coordinator jobs in Rochester, NY

Step into the heart of healthcare! Join our Cardiology team as a Front Desk Coordinator (also known as an Outpatient Access Representative III). We're on the lookout for someone with a passion for helping others and a knack for customer service. If you're eager to learn, detail-oriented, and love working in a fast-paced environment, this role is your ticket to making a meaningful impact in the world of Cardiology.

Job duties

In this key role, you'll provide staff training, operational support, and ensure a seamless patient experience through accuracy, efficiency, and top-tier customer service. You'll be a go-to resource for complex decision-making, technology adaptation, and operational improvements across multiple clinic locations.

Key Responsibilities:

• Oversee OAR II staff and perform their duties as needed.
• Set standards for customer service, accuracy, and operational efficiency.
• Handle HR-related tasks including scheduling, verifying hours, and managing staff coverage.
• Lead complex scheduling, procedure coordination, and troubleshooting.
• Develop and implement training programs, ensuring compliance and policy updates.
• Support provider workflows and manage post-visit paperwork.
• Drive patient experience initiatives and service recovery efforts.
• Manage clinic schedules, address issues, and recommend improvements.

This role offers a rewarding opportunity to lead a team, ensure operational excellence, and enhance the patient experience!

What we are looking for:

• High School diploma required.
• 2 years of experience in an administrative capacity or customer service field, or an equivalent combination.
• Medical terminology experience required.

Schedule:

- Mon-Fri 7:00am-5:00pm

- Flexibility to rotate through multiple locations within the Cardiology Rehabilitation Centers located within Monroe county as needed (13 min from each other)

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

Job Type: Full-time

Pay: From $18.71 per hour

Expected hours: 40 per week

Work Location: In person