Front Desk Manager - Casino manages front desk personnel for a casino and ensures quality customer service. Oversees the daily service operations for hotel rooms and the execution of contracts, deposits, and billing. Being a Front Desk Manager - Casino may require a high school diploma or its equivalent. Typically reports to the Front Office Manager. The Front Desk Manager - Casino supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Front Desk Manager - Casino typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Under the supervision of the Front Office Manager, the incumbent assists with daily front office activities and provides guidance to subordinate personnel to ensure courteous hotel/resort services. High school diploma or GED as well as a minimum of one (1) year of front desk experience. Must possess proven leadership ability necessary to provide guidance to subordinate personnel and develop short-term developmental goals. Must possess a high degree of interpersonal and customer relation skills necessary to ensure total guest satisfaction. Position requires ability to stand and walk 90% of the time. Extensive periods of keyboarding is required. Must have the ability to lift up to 50lbs.