Grievance Coordinator jobs in Harrisburg, PA

Job Summary/Primary Role

The Coordinator for ABWE GO plays a key role in keeping the ABWE|GO ministry division organized and on-track. Serving as an International Headquarters (IHQ) point of contact for missionaries around the globe, this individual will be highly relational and organized to ensure that the needs of the ABWE GO team are cared for in a conscientious manner.

Essential Functions and Responsibilities include but are not limited to:

• Serving as the first point of contact for ABWE GO missionaries and providing a bridge for smooth communication between the missionaries and other departments.
• Completing a variety of administrative tasks for multiple Executive Directors including managing calendars and schedules and preparing and proof-reading documents/media for meetings and presentations.
• Assisting in setting both department and inter-departmental project priorities and tracking to completion.
• Sending out reminders for required reports (quarterly, annually, etc.), ensuring receipt and processing of such reports.
• Providing reporting and tracking information for missionary furloughs, conference attendance, personnel locations, etc., as requested.
• Updating demographic information in the database. Communicating personnel and family changes to the Human Resources Department.
• Assisting with the planning/coordinating of various meetings and conferences, etc. including coordinating with the Corporate Events team to secure meeting space and food service as needed, preparing agenda, technology requirements and taking minutes.
• Sending letters to donors and churches regarding missionary personnel changes.
• Assisting with staff chapel by contacting missionaries to speak, compiling prayer requests and updates, etc.
• Monitoring and responding to incoming inquiries for the department (email, phone calls, etc.).
• Performs other duties or special projects as required or as assigned.
  
  

Qualifications: Ability to pass background check and all necessary clearances as mandated by the Commonwealth of Pennsylvania.

Education: Associate’s Degree in office management or related field preferred or equivalent work experience.

Minimum Prior Experience Required: Previous experience in office administration, business or similar preferred. Proficient in Microsoft Office Suite. Previous experience with CRM/RMS software preferred.

Necessary Attributes

• Joy-filled personal faith rooted in Jesus Christ and a heart to serve.
• Highly organized and able to meet deadlines.
• Able to maintain confidentiality.
• Takes initiative and self-disciplined.
• Strong relational and communication skills.
• Reliable and dependable.
• Given to hospitality.
• Energetic and deadline oriented.
• Values teamwork.
  
  

Christian Life

ABWE is a Christian organization, and it is necessary that employees possess and maintain a lifestyle that is above reproach. Employees are encouraged to participate in staff events including corporate and departmental prayer times and staff meetings and lunches.

All ABWE Employees Must

• Be a believer in the Lord Jesus Christ and able to articulate a personal testimony of salvation.
• Be walking in Christ-like obedience to Biblical standards in ways that evidence a transforming relationship with Jesus Christ, particularly as outlined in ABWE’s Christian Code of Conduct.
• Be a current and active member and/or regular attendee of a like-minded local church that aligns doctrinally with ABWE.
• Be able to fully support ABWE's mission, vision, core values, doctrinal statement, and ministry philosophy.
• Be able to follow all guidelines set forth in the ABWE Policy Manual and IHQ Staff Handbook.
  
  

Physical Demands and Work Environment: The physical demands are minimal and typical of similar jobs in comparable organizations, including extended periods of time sitting at a desk. The work environment is representative and typical of similar jobs in comparable organizations. While performing the duties of this job, the employee is regularly required to sit for extended periods of time, talk or hear; perform fine motor, hand, and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand, walk, and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception, and the ability to adjust focus. The employee will spend their time in an office environment with a moderate to high noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.