Head of Client Services - Home Care jobs in Cedar Falls, IA

Position Details

What you will do?

As a Care Coordinator you will be coordinating care based on needs and evaluating effectiveness of the care provided.  This position will identify and evaluate the significance of social, environmental, and emotional factors relative to the identified behavioral or mental health concerns of the client. Specific responsibilities include:

• Provide planning and care coordination functions, such as follow-up contacts with the family and community partners.
• Coordinate and triage referrals, working with referral sources.
• Interview clients and care-givers to obtain and interpret social history information and/or problems connected to behavioral or mental health needs.
• Provide education, monitoring, and support to children & families as well as community partners to effectively plan.
• Develop and implement multi-disciplinary case coordination plans based on the principles of family driven care as well as the child’s age and needs that has measurable goals and objectives partnering with the family.
• Evaluate and document effectiveness of the clients care plan.
• Document client assessment, client social histories, and a plan of care in the client record.
• Coordinate a continuum of care across community settings, facilitating communications with providers.
• Assist the family as appropriate to follow through with the child’s treatment recommendations and the goals of treatment.
• Advocate for the family and child working effectively with the care providers.
• Assist the family to gain knowledge of health care financing sources.
• Serve as a liaison with community care providers by providing expert knowledge.
• Provide an On-Call 24/7consultation on a rotating basis.

Why Work here?

We are more than a team, we are family!   Four Oaks understands the importance of supporting and treating one another as if they were our own family members.  We believe in maintaining a healthy work/life balance while providing career paths for everyone.  Our organization flourishes in an environment of equal opportunity and fair treatment for all.  The effects of diversity and inclusion have created an atmosphere of positivity which connects us to the customers we serve.  As a valued team member, you are eligible for:

• Medical, dental & vision insurance
• 401k Retirement plan
• Growth & Advancement opportunities
• Competitive Wages
• Excellent paid leave time package
• 7 paid holidays  
• Business casual work environment
• Educational discounts
• Fitness Center Discounts

Qualifications & Program Information

What you need:

You need a Bachelor’s Degree in Human Services or a related field of study or 3 years of related experience with a Bachelor's degree in a non-related field to qualify.  Additional qualifications include:

• Strong communication and interpersonal skills
• Effective analytical and problem solving abilities
• Ability to work evenings and weekends as needed
• Intermediate to advanced computer skills in a MS Office environment
• Desire to help families and children succeed