Help Desk Manager jobs in California

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020

IT Site Support Technician - San Jose, CA
  • Kelly Services
  • Santa Clara, CA
  • ... desk experience in a helpdesk ticketing environment, ideally using ServiceNow. * Exposure to ITIL Policies and Procedures, specifically Incident, Request, Knowledge and Problem Management. * Hands-on ...
  • yesterday

Help Desk Support Level 3 - Managed Service Provider (13549232)
  • K2 Staffing
  • Los Angeles, CA
  • ... of a Help Desk Support Level III Technician . A qualified candidate would have both proven ... manager for an organization searching for that 1 in a million, K2 Staffing is here to assist you
  • 2 days ago

Salesforce Help Desk Support
  • Techlink Systems
  • Alameda, CA
  • Resolve open tickets in a timely and professional manner * following established SOP, BOP?s * manage crisis escalation and escalate calls to other support groups if tickets cannot be resolved ...
  • 2 days ago

Service Desk Manager
  • TeamLogic IT (Campbell)
  • Campbell, CA
  • Track and analyze trends in Help Desk incident/requests and generate statistical reports ... Service Desk Manager Requirements: * College diploma or university degree in the field of Computer ...
  • 4 days ago

Help Desk Level (Salesforce exp needed)
  • Experis
  • Oakland, CA
  • Help Desk Level 2 Alameda, CA 2+ years RESPONSIBILITIES: The primary function is to resolve or ... s; manage crisis escalation and escalate calls to other support groups if tickets cannot be ...
  • 4 days ago

Service Desk Analyst
  • Eze Castle Integration
  • San Francisco, CA
  • We are searching for a stellar Service Desk Analyst who will represent ECI as a trusted technician ... Resourceful problem solver - if your first response is to ask a manager for help, this might not be ...
  • 4 days ago

Help Desk Support Level 2 - Managed Service Provider (13809522)
  • K2 Staffing
  • Sacramento, CA
  • Helpdesk Representative; IT Service Desk; IT user support * History of network and firewall ... manager for an organization searching for that 1 in a million, K2 Staffing is here to assist you
  • 5 days ago

IT Help Desk Assistant
  • Abbyson
  • Los Angeles, CA
  • Description Abbyson is looking to add a dynamic and cross-functional, IT Help Desk Assistant at ... Nothing in this job description restricts management's right to assign or reassign duties and ...
  • 5 days ago

California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$96,821 to $133,376

Help Desk Manager in Arlington, VA
Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
January 14, 2020
Help Desk Manager in Aberdeen, MD
Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
May 05, 2020
Demonstrated understanding of and proficiency in current technical and computer related processes.
February 02, 2020