Help Desk Manager jobs in California

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

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IT Helpdesk Support
  • Terralogic Solutions Inc
  • San Jose, CA
  • Summary The IT Help Desk Engineer is the primary point of contact for the end users for IT support. ... If located immediately communicate with your management. * Validate troubleshooting methods to ...
  • 16 hours ago

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Help Desk Analyst-MAC Specialist
  • Harbor Freight
  • Agoura, CA
  • : The Help Desk Analyst position assists staff with technical support of laptop and desktop computers ... Desktop image management for client systems * Create, follow and improve upon Standard Operating ...
  • yesterday

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NOC Technical Support Specialist
  • Motorola
  • Temecula, CA
  • We deploy and support products such as Computer Aided Dispatch, Records Management Systems, Jail ... Altiris - Experience using ServiceNow, Remedy, or other ITSM platform for help desk support ...
  • yesterday

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IT Support Engineer II
  • Gilead Sciences, Inc.
  • San Dimas, CA
  • Prioritize and manage several open issues at one time. * Follow up with clients to ensure their ... Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk ...
  • 4 days ago

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Deskside Support / EUC
  • Cognizant
  • Chino, CA
  • ... help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft ... managers High school completion is a must Willing to work in shifts ITIL and/or any other ...
  • 5 days ago

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IT Site Support Technician - San Jose
  • Kelly Services
  • Santa Clara, CA
  • ... desk experience in a helpdesk ticketing environment, ideally using ServiceNow. * Exposure to ITIL Policies and Procedures, specifically Incident, Request, Knowledge and Problem Management. * Hands-on ...
  • 5 days ago

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Network/Help Desk Technician II
  • FIS
  • Fairfield, CA
  • What you will be doing This is a helpdesk position that is responsible for supporting Westamerica ... Excellent decision-making, problem-solving, team and time management skills * High degree of human ...
  • 6 days ago

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Help Desk Support Level 2 - Managed Service Provider (13750541)
  • K2 Staffing
  • Sacramento, CA
  • ... a Help Desk Support Level II or Technician . A qualified candidate would have both proven ... manager for an organization searching for that 1 in a million, K2 Staffing is here to assist you
  • 6 days ago

California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$96,821 to $133,376

Help Desk Manager in Arlington, VA
Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
January 14, 2020
Help Desk Manager in Aberdeen, MD
Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
May 05, 2020
Demonstrated understanding of and proficiency in current technical and computer related processes.
February 02, 2020