Help Desk Manager jobs in Cheyenne, WY
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- WEST Inc
-
Cheyenne, WY
FULL_TIME
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Western EcoSystems Technology, Inc. (WEST), a dynamic medium size consulting firm with offices across the United States and Canada, is looking for a Help Desk Specialist located in our Cheyenne, Fort Collins, Remote or Hybrid WY/CO office.
WEST has a permanent core of professionals with broad experience in basic and applied ecological studies and the sophisticated analysis of natural resource data. Since its founding in 1990, the WEST team has shaped the foundation of what we do, and what we believe in through our core values and key principles. Our work matters to our clients, communities, and the environment. Join WEST and discover a company of passionate, committed, and highly motivated individuals.
Please click here to see what benefits WEST offers!
The minimum base salary for this position is $22/hour and the maximum is $25.50/hour, plus additional annual profit-sharing bonus potential. Salary may vary based on education, knowledge and experience.
Job Summary:
- Software installation, configuration and support.
- Hardware installation, configuration and support.
- Coordinate activities in support of user training and assistance requests for all programs.
- Perform basic networking functions.
- Acts as initial contact for all internal and external customer technical support required for computer workstation hardware and software, telephone, network, operating system, printing, and Internet access problems.
- Manage and respond to help desk tickets.
- Direct tickets needing additional resources to the appropriate person or department.
- Basic Active Directory management.
- Basic Microsoft 365 administration.
- Help provide best practices in system/network documentation.
- Video conferencing support.
- After hours support.
This is a general description of the functions for this position, and this is not all-inclusive of the duties which may be associated with this position.
Job RequirementsRequirements:
- High school education is required (diploma or GED).
- We prefer a minimum of two (2) years’ experience managing IT in the areas described or equivalent education.
- Preference given to candidates with CompTIA A certification.
- Record of exceptional customer support.
- Good problem solving / analysis.
- Strong technical capacity.
- Familiar with Windows, Android and iOS operating systems.
- Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
- Excellent written, interpersonal and verbal communication skills.
- Excellent listening skills.
- Ability to maintain a high level of confidentiality when handling information and documentation.
- Be detail oriented in all transactions to ensure accuracy, completeness and timeliness.
- Self-motivated with the ability to prioritize and make independent decisions.
- Ability to operate most standard office equipment and mobile devices.
- Understanding of digital photography or drones is a plus.
After an offer of employment is made, the candidate must successfully pass a pre- employment background check, drug screening, and a DMV records check that meets WEST’s minimum criteria to operate a motor vehicle on behalf of the company. A valid driver’s license will be required.
WEST provides equal employment opportunities to all individuals regardless of their race, color, religion, gender identity or expression, age, sex, sexual orientation, national origin, disability status, genetics, and any protected veteran status, and any other characteristic protected by federal, state or local law. Further, WEST takes affirmative action to ensure that all individuals are treated fairly, and without discrimination, for recruitment, selection, advancement and every other term and privilege associated with employment.
- 2 Days Ago
- Laramie County Community College
-
Cheyenne, WY
PART_TIME
- Overview The mission of Laramie County Community College is to transform our students' lives through the power of inspired learning. Our over-arching goal is that our accomplishments as a community co...
- 1 Day Ago
- Best Western Plus
-
North Platte, NE
FULL_TIME
- FullTime Conference Center & Catering Help Vacancy working for Best Western Plus at North Platte NE
- 10 Days Ago
- Travel Center Operations Team
-
North Platte, NE
FULL_TIME
- FullTime Conference Center & Catering Help Vacancy working for Travel Center Operations Team at North Platte NE
- 10 Days Ago
- WD Construction
-
North Platte, NE
FULL_TIME
- FullTime Conference Center & Catering Help Vacancy working for WD Construction at North Platte NE
- 10 Days Ago
- Fat Dogs Gulf
-
North Platte, NE
FULL_TIME
- FullTime Conference Center & Catering Help Vacancy working for Fat Dogs Gulf at North Platte NE
- 10 Days Ago
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0 Help Desk Manager jobs found in Cheyenne, WY area
- WYHY Federal Credit
-
Cheyenne, WY
- Job Description Job Description WyHy is a Member-Owned Financial Cooperative dedicated to helping our members achieve fi...
- 4/26/2024 12:00:00 AM
- Insight Global
-
Cheyenne, WY
- Cheyenne, Wyoming: 518 Logistics Dr c/o Microsoft, Cheyenne, WY 82009 A Shift: 7am-6:30pm (Sunday through Wednesday) B S...
- 4/25/2024 12:00:00 AM
- Shi
-
Cheyenne, WY
- SHI ASG Solutions Architect - AWS Cheyenne , Wyoming Apply Now The ASG Solutions Architect Cloud will provide customer-f...
- 4/24/2024 12:00:00 AM
- Centerwell
-
Cheyenne, WY
- Centerwell Senior Business Intelligence Engineer Cheyenne , Wyoming Apply Now Become a part of our caring community and ...
- 4/24/2024 12:00:00 AM
- Humana
-
Cheyenne, WY
- Humana Lead DevSecOps Application Architect Cheyenne , Wyoming Apply Now Become a part of our caring community and help ...
- 4/24/2024 12:00:00 AM
- Cornerstone Ondemand
-
Cheyenne, WY
- Cornerstone onDemand Technical Solution Consultant Cheyenne , Wyoming Apply Now We are seeking a Technical Solution Cons...
- 4/24/2024 12:00:00 AM
- Cheyenne Regional Medical Center
-
Cheyenne, WY
- Preference in Surgical Coding A Day in the Life of Coder II: Under general supervision, the Coder II is responsible for ...
- 4/23/2024 12:00:00 AM
- The Toro Company
-
Cheyenne, WY
- Typical Starting Pay: $80,000-$105,000, plus bonuses. What Can We Give You? Medical, Dental, Vision, 401K Matching up to...
- 4/23/2024 12:00:00 AM
About Cheyenne, Wyoming
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