Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Help Desk Support
Greensboro, NC
Fulltime/Direct hire
Start Date: ASAP
Remote: No
Hybrid: No
it would need to be someone with 5 years of Help desk experience in an Epicor ERP environment in a manufacturing setting.
Experience:
5 years of help desk experience
Experience being in setting up new users, Tier 1/Tier 2 support for assets (laptops and other assets).
Experience in ERP (Epicor highly desired)
this would need to be someone that is currently working as a help desk person with some general experience as well in network diagnostics and user setup and functional knowledge of ERP.
Job Type: Full-time
Pay: $65,746.00 - $69,999.00 per year
Benefits:
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
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