Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Full-Time IT Help Desk Technician
Unbound Digital LLC is a fast growing, local Information Technology company looking to hire a Full-Time IT Help Desk for our Tri-Cities area IT company. This position will be providing remote service to area customers in fun and fast paced environment.
Monday through Friday 8:30 am to 5:30 pm.
Qualifications:
Comptia A and Net Certification Preferred or Equivalent Certificate or Experience
Clean driving record and background check is required
Customer Service Skills
Dependable
Time Management
Multi-Tasker in fast paced environment
Flexible
Self-Starter
Able to work as a team player and alone
Job knowledge requirements:
Good Working Knowledge of How Computer's, Networks, and PC's Work and Operate.
Good knowledge of Server Hardware and Software.
Ability to Diagnose, Troubleshoot, and Determine Various Computer, Network and Server Problems.
Good knowledge of Active Directory, Security Permissions, Shared Printers and other Network Resources.
Good knowledge of Server 2012, 2012r2, 2016, 2019 and Office 365
Able to program Sonicwall and WatchGuard Firewalls / Routers is a plus
Able to program vlans and other items on Managed Switches.
Benefits:
Vacation
Holidays
Health, Dental, & Vision Insurance
Company Matching Simple IRA
No phone calls please.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
Schedule:
Experience:
Work Location: In person
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