Help Desk Manager jobs in Madison, AL

Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

Recently Added Help Desk Manager jobs

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HELP DESK SERVICE SPECIALIST
  • ignitenow
  • Huntsville, AL FULL_TIME
  • Job Title
    HELP DESK SERVICE SPECIALIST
    Location
    Huntsville, AL US (Primary)
    Category
    Information Technology
    Job Type
    Full-Time
    Career Level
    Entry Level
    Education
    Associate Degree
    Security Clearance Required
    Ability to obtain and maintain a U.S. Security Clearance
    Job Description

    Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries and in every action seeks to be the preeminent provider within this business space. Ignite upholds our values of competency, collaboration, innovation, reliability, and results through everything we do.

    Ignite is currently seeking a Help Desk Service Specialist for an on-site position in Huntsville, Alabama.  

     This Tier I role may be 1st, 2nd, or 3rd shift.  One will provide technical support under general supervision, to end-users for PC, server, mainframe applications, and hardware. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and a high level of technical skill in the field of expertise. Escalates more complex problems to Senior Level.

    Must have or be able to obtain a Security Clearance.

    Job Requirements
    • General knowledge of applications and hardware
    • Customer service
    • Troubleshooting
    • Bachelor's degree with 5 years’ experience OR Associate's degree with 7 years of experience.
    • Must be able to work all hours and available for rotating weekend shifts.
    We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.
  • 25 Days Ago
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M
Lead Help Desk Analyst
  • Media Fusion
  • Huntsville, AL FULL_TIME
  • PCI Federal Services LLC has a passion for our team members and their personal mission for success. We offer excellent insurance, leave, and developmental benefits, along with some flexibility for rem...
  • 26 Days Ago
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Help Desk Technician II
  • Offset Strategic Services, LLC
  • Huntsville, AL FULL_TIME
  • OSS is a Service Disabled Veteran Owned Small Business headquartered in Huntsville, AL. We are focused on “Making a Difference” in the lives of our Department of Defense Customers, Communities and Emp...
  • 1 Day Ago
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C
Help Desk Technician II
  • Current Openings
  • Huntsville, AL FULL_TIME
  • OSS is a Service Disabled Veteran Owned Small Business headquartered in Huntsville, AL. We are focused on “Making a Difference” in the lives of our Department of Defense Customers, Communities and Emp...
  • 2 Days Ago
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Help Desk Support Specialist
  • LaunchTech, LLC
  • Huntsville, AL FULL_TIME
  • Location: Huntsville, AL / On-Site**NOTE** THIS POSITION IS ON-SITE, WITH NO OPTION FOR REMOTE/TELEWORK. This position will be filled at Redstone Arsenal, Huntsville, AL.LaunchTech believes in deliver...
  • 4 Days Ago
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I
HELP DESK TECHNICIAN II
  • ignitenow
  • Huntsville, AL FULL_TIME
  • Job Title HELP DESK TECHNICIAN II Location Huntsville, AL US (Primary) Category Information Technology Job Type Full-Time Career Level Experienced (Non-Manager) Education Associate Degree Security Cle...
  • 8 Days Ago
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0 Help Desk Manager jobs found in Madison, AL area

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Data Analyst
  • NMR Consulting
  • Huntsville, AL
  • Position: Data Analyst Location: Huntsville, AL Clearance: Secret Primary Duties/Responsibilities Review Role-based Acce...
  • 4/30/2024 12:00:00 AM
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Information Security Support Security Analyst III
  • ITC Defense Corp.
  • Huntsville, AL
  • Statement of Work Location: Huntsville, AL Position: Security Analyst III Overview: Serve as an on-site intermediate sec...
  • 4/30/2024 12:00:00 AM
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Environmental Estimator/CTC Developer (Remote)
  • Vintun
  • Huntsville, AL
  • Job Description Job Description Vintun LLC is a small, disadvantaged business established under the Native Hawaiian Owne...
  • 4/30/2024 12:00:00 AM
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Sharepoint Solutions Developer
  • Pelatron Technologies LLC
  • Huntsville, AL
  • Job Description Job Description Position Summary: The SharePoint Solutions Developer performs web development activities...
  • 4/30/2024 12:00:00 AM
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Aftermarket Support Manager
  • Th Marine Supplies Llc
  • Huntsville, AL
  • Job Description Job Description Job Summary:The Aftermarket Support Manager will be primary point of contact for custome...
  • 4/29/2024 12:00:00 AM
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Quality Engineer
  • PDW
  • Huntsville, AL
  • Position: Quality Engineer Location: Huntsville, AL Company Overview At Performance Drone Works (PDW), we’re at the fore...
  • 4/29/2024 12:00:00 AM
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Aftermarket Support Manager
  • TH MARINE SUPPLIES LLC
  • Huntsville, AL
  • Job Description Job Description Job Summary: The Aftermarket Support Manager will be primary point of contact for custom...
  • 4/28/2024 12:00:00 AM
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D
IT Technician
  • DaikyoNishikawa USA, Inc.
  • Madison, AL
  • The IT technician is tasked with monitoring and maintaining computer systems and networks. The IT Technician coordinates...
  • 4/27/2024 12:00:00 AM
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About Madison, Alabama

Madison is a city located primarily in Madison County, near the northern border of the U.S. state of Alabama. Madison extends west into neighboring Limestone County. The city is included in the Huntsville Metropolitan Area, the second-largest in the state, and is also included in the merged Huntsville-Decatur Combined Statistical Area. As of the 2010 census, the population of the city was 42,938. Madison is bordered by Huntsville on all sides. According to the U.S. Census Bureau, the city has a total area of 29.7 square miles (77.0 km2), of which 29.6 square miles (76.6 km2) is land and 0.12 ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$101,262 to $133,674
Madison, Alabama area prices
were up 1.3% from a year ago
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What does a Help Desk Manager do?

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Help desk support job description pictures, typically work with automated help desk support in this set enduser or software programs used to cancel job.
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