Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We are searching for a (Part-Time) IT Technical Support (End User Help Desk).
This is position is based in Plainfield, CT. (About 11 miles from the RI state line)
Part-Time (2-3 days per week) We are searching for a Help Desk Support Associates. Work the day shift (8 am to 4 or 5 pm). It's a plus if you have flexible availability.
Requirements:
Must have experience working on a Help Desk, Technical Troubleshooting experience,
Helpful experience: Understanding of: DNS, DHCP, AD, LAN/WAN, etc..
Job Description:
Provide basic Help Desk coverage and support in an accurate, timely, and professional manner.
* Analyze, troubleshoot, and resolve all basic reported issues (software, hardware, and processes) in a logical and systematic method.
* Log and document all necessary information and detail for every customer contact.
* Identify and escalate critical incidents with a strong sense of urgency and ownership.
* Prioritize work and set expectations for all incidents and requests.
* Identify and initiate proactive, basic solutions that improve efficiency and/or effectiveness.
* Collaborate with customers (of all levels of the business), team members, and support teams to identify incident details and request requirements.
* Perform daily preventative maintenance on all necessary peripheral devices (e.g. scanners).
Requirements:
* Educational background in IT, specifically Help Desk and/or Networking
* A , Network , preferred
* Great technical understanding and troubleshooting experience.
* Ability to work independently.
* Ability to proactively train on new technologies a plus Ability to perform network traffic analysis using network capture tools
* Demonstrated expertise in analyzing and solving complex technical problems.
Please email your resume today.
Compensation will be based on level of experience.
Job Type: Part-time
Pay: $21.45 - $25.83 per hour
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Work Location: In person
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0 Help Desk Manager jobs found in Norwich, CT area