Help Desk Manager jobs in South Burlington, VT
Help Desk Manager manages the staff and operations of an organization's technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Being a Help Desk Manager trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Additionally, Help Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Help Desk Manager jobs
- eDOC Innovations , Inc.
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Middlebury, VT
FULL_TIME
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About the Company
Are you interested in working in an environment that fosters creativity and innovation? Do you desire to work for a company that encourages growth and new ideas? If so, eDOC Innovations is the right fit for you.
Based in Middlebury, VT, eDOC Innovations is recruiting a Client Development Specialist with the drive to succeed and the ability to be a productive and positive member of our team. eDOC Innovations is dedicated to becoming the premier provider of Mobile Digital Transaction Management (mDTM) solutions for credit unions. Designed to meet the changing needs of today's business environment, our software products and systems will deliver the industry's foremost adaptive solution at a great price. eDOC provides a competitive wages, benefits and up to 11 paid federal holidays.
Summary
Client Development Specialist provides the first level of response to our clients in a consultative manner that is conducive to resolving the clients' immediate issue.
Job Functions
The Client Development Specialist will be responsible for handling all incoming client support requests, entering information into our CRM solution, resolving the issue or escalating the issue internally as needed. The CDS-L1 also will assist in installing, maintaining, training, and supporting clients that use eDOC solutions in-house or in a SaaS environment.
1. Become fully versed in the DocLogic suite of products, eDOCSignature mDTM, supported hardware and drivers, CRM solution, phone system, email system, and other internal applications.
2. Assist in data conversion processing.
3. Create and conduct client training sessions.
4. Provide recommendations for improvement in processes.
5. Perform other professional service work as directed by VP of Client Development.
6. Conduct QA testing as directed.
7. Become knowledgeable in the credit union industry.
8. Perform other tasks as assigned.
Qualifications
1. Associates degree in a business or technical field preferred.
2. MySQL / SQL experience desired, other SQL a plus.
3. Knowledge of Windows server operating systems and IIS.
4. Prefer min. 1 yr. experience in technology field, imaging technology or credit union experience.
5. Excellent verbal and written communication skills.
6. Ability to manage several tasks at once.
7. Ability to grasp technical concepts readily.
8. Ability to interact with individuals at all levels. - 13 Days Ago
- Electronic Systems Inc
-
Middlebury, VT
CONTRACTOR
- Overview Our client in Vermont is currently looking for a full-time Help Desk Support Specialist for a 3-6 month contracted position, with working hours from Monday to Friday, 8 am to 5 pm. In this ro...
- 16 Days Ago
- Essex Junction Fast Food General Manager
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Junction, VT
FULL_TIME
- Job Overview: We are seeking a highly motivated and experienced General Manager with fast food experience to oversee our operations. The General Manager will be responsible for managing all aspects of...
- 22 Days Ago
- Hilton Burlington
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Burlington, VT
FULL_TIME
- Job Summary The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive friendly efficient and courteous manner providing all guests with quality service prior...
- 13 Days Ago
- AON
-
Burlington, VT
FULL_TIME
- This job offer is not available in your country. As part of an industry-leading team, we are looking to add an experienced, customer service focused Front Desk Manager / Senior Administrator to join o...
- Just Posted
- Aon
-
Burlington, VT
FULL_TIME
- Front Desk Manager / Senior Administrator - Aon Insurance Managers (Burlington, Vermont)As part of an industry-leading team, we are looking to add a Front Desk Manager / Administrator to join our expa...
- 15 Days Ago
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- South Burlington, VT
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0 Help Desk Manager jobs found in South Burlington, VT area
- Bowman Consulting Group, Ltd.
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Williston, VT
- Short Description: Bowman has an opportunity for an Assistant Project Manager, Survey to join our team in Williston, VT....
- 5/16/2024 12:00:00 AM
- Manpower
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South Burlington, VT
- Our client, in South Burlington VT is seeking technical support representatives to join their team. As a technical suppo...
- 5/15/2024 12:00:00 AM
- The University of Vermont Health Network
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South Burlington, VT
- This positions requires the applicant to work onsite in South Burlington, Vermont. This is not a remote opportunity. Sta...
- 5/15/2024 12:00:00 AM
- The University of Vermont Health Network
-
South Burlington, VT
- This positions requires the applicant to work onsite in South Burlington, Vermont. This is not a remote opportunity. Sta...
- 5/14/2024 12:00:00 AM
- Johnson Controls, Inc.
-
Williston, VT
- Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, ou...
- 5/14/2024 12:00:00 AM
- JPMorgan Chase
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South Burlington, VT
- You are a production fast-paced environment enthusiast. You have found the right teamAs a Testing Analyst, you will perf...
- 5/13/2024 12:00:00 AM
- Lockheed Martin
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South Burlington, VT
- Job Description Lockheed Martin is a Cyber Security pioneer, partner, innovator and builder. Our amazing employees are o...
- 5/13/2024 12:00:00 AM
- Focus Staff
-
Winooski, VT
- Focus Staff is seeking a travel Echo Technologist for a travel job in Burlington, Vermont. Job Description & Requirement...
- 5/13/2024 12:00:00 AM
About South Burlington, Vermont
were up 1.6% from a year ago