Help Desk Manager jobs in Troy, MI

Help Desk Manager manages a team of support personnel who troubleshoot and resolve IT issues. Ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Being a Help Desk Manager plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. Develop and train help desk staff. Additionally, Help Desk Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. Typically requires a bachelor's degree. The Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Help Desk Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2020 Salary.com)

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196 Help Desk Manager jobs found in Troy, MI area

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Dental Assistant
  • Desai Dental Spa
  • Farmington Hills, MI
  • Will be coordinating all aspects of clinical treatment and working with our talented front desk and ... managing emergencies. Must be able to intelligently present, explain, and "close" on patients ...
  • 3 hours ago

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IT Help Desk Analyst/Service Desk Analyst/Technical Support
  • Quantum World Technologies Inc
  • Troy, MI
  • We are seeking an IT Help Desk Analyst/Service Desk Analyst/Technical Support to join our team! You will resolve computer-related issues for your clients. Responsibilities: * Provide technical ...
  • 3 hours ago

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Help Desk Technician
  • Advantage Resourcing
  • Sterling Heights, MI
  • Responsibilities Operational Management * Provide first contact support of incoming requests to the ... IT help desk call center or equivalent support function * Proficient in Microsoft Office
  • 5 hours ago

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Medical Assistant Certified (MA)
  • Ascension
  • Rochester, MI
  • We Are Hiring Medical Asst-Cert - Academic FM Rochester - FT Days working front desk position ... Across the state, Ascension Michigan is working together to help bring patients more resources and ...
  • 6 hours ago

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Tech Support Consultant
  • Centroid Systems Inc
  • Troy, MI
  • ... managed services. Our goal is to provide superior service to our clients while providing our employees with continued growth and success. We are looking for a (2) customer service oriented Help desk ...
  • 18 hours ago

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Help Desk Support
  • HRU Technical Resources
  • Sterling Heights, MI
  • Responsibilities Operational Management · Provide first contact support of incoming requests to ... IT help desk call center or equivalent support function · Proficient in Microsoft Office · ...
  • yesterday

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Customer Service Representative - Bartending Experience Wanted
  • ZEM Group
  • Oak Park, MI
  • ... help desk, law enforcement, trainer, media, professional, trainee, data entry, internship, administration, new graduate, hostess, executive assistant, hostess, sales management, coordinator, cashier ...
  • yesterday

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No exp. needed - Entry Level Sales - Immediate Hire
  • ZEM Group
  • Oak Park, MI
  • ... help desk, law enforcement, trainer, media, professional, trainee, data entry, internship, administration, hostess, executive assistant, hostess, sales management, coordinator, cashier, medical sales ...
  • yesterday

Troy is a city located in Metropolitan Detroit's northern suburbs in Oakland County in the U.S. state of Michigan. The population was 80,980 at the 2010 census, making it the 11th-largest city in Michigan by population, and the largest city in Oakland County. Troy has become a business and shopping destination in the Metro Detroit area, with numerous office centers and the upscale Somerset Collection mall. In 2011, Troy was ranked the safest city in Michigan, as well as the 19th safest city in the nation. In 2008, Troy was ranked 22nd on a list of "Best Places to Live" in the United States by...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Manager jobs
$88,009 to $121,237
Troy, Michigan area prices
were up 1.2% from a year ago

Help Desk Manager in Aberdeen, MD
Demonstrated understanding of and proficiency in current technical and computer related processes.
January 20, 2020
Installs, troubleshoots, repairs, and instructs users in personal and network computers, as well as peripherals, such as printers, scanners, smart card readers, etc.
February 18, 2020
Help Desk Manager in Arlington, VA
Supporting the diagnosis, resolution, and documentation retention of IT problems and trouble reports for customers.
November 26, 2019