Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
We are hiring caregivers to join our American Falls team. We are looking for compassionate, professional individuals who will provide quality in-home care to seniors. The ideal candidate is friendly, patient and communicates well. Additionally, you must have conflict management experience.
Join a new team and be a part of creating a positive, healthy atmosphere that recognizes and appreciates hard work. We are looking for reliable and consistent caregivers. You must be willing to communicate with us, by doing so we will work with and support you.
The job is demanding both physically and mentally. Working with you and your schedule is important to us and we will do our best to match your preferences with our client availability.
*Do not apply unless you have a valid driver's license and possess a clean/clear background.
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Job Types: Part-time
Pay: $16.00 - $18.00 per hour
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Work Location: On the road
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 12 – 18 per week
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Work Location: In person
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0 Help Desk Supervisor jobs found in Aberdeen, ID area