Help Desk Supervisor jobs in Aiken, SC

BIT Services is growing! We are seeking a Help Desk Field Technician to join our team. You will help resolve computer and network problems for clients.

Responsibilities:

• Work onsite, face-to-face with clients to help resolve computer and network problems
• Assist clients remotely
• Recommend hardware and software improvements
• Track customer issues and resolutions using our ticketing system
• Work with other technicians and staff to resolve technical problems and ensure client satisfaction

Qualifications:

• CompTIA A or equivalent experience
• Basic familiarity with servers and networking
• Microsoft Azure experience
• M365 administration experience
• Ability to build rapport with clients - excellent customer service skills required
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Why work at this company?

Great work environment - we work hard to keep our clients' IT environments drama-free, benefiting both their staff and ours.

What skills does a Help Desk Field Technician have?

Help Desk Field Technicians should be able to:

A. Troubleshoot desktops, laptops, and printers (including hardware, operating systems, and standard software such as Microsoft Office)

B. Troubleshoot basic network problems using tools such as ping and ipconfig

C. Work with other technicians to resolve technical problems

D. Work with vendors to resolve problems with network connectivity or configure specialized software

E. Work with clients in a friendly way to best assist them with their problem

***Please send resume as text in body of email - do not send as attachment. Thanks very much!

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• Day shift

Experience:

• Troubleshooting: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: In person