Help Desk Supervisor jobs in Ames, IA
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- ICS Advanced Technologies
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Ames, IA
FULL_TIME
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Required Skills & Experience
- Basic working knowledge of how IT Networking operates regarding routers, switches, and modem set-ups
- Basic troubleshooting experience with Windows or IOS operating systems
- Technical aptitude, whether curiosity with a hobby or prior technical troubleshooting experience professionally
- Customer Service experience while being able to handle customers on the phone that are having issues
- Self-starter, someone who can be professionally persistent and have proper business ethics
Nice to Have Skills & Experience
- Understanding of IOT Devices
- Graduate or Current Student pursuing a Degree in a Technical Field
- Technical interests outside of work
Job Description
Insight Global is looking to hire several technically inclined Helpdesk Support Technicians in a 3 month Contract role for an Internet Service Provider client of ours in Ames, IA.
This candidate will be answering phones from customers who want to activate their Internet, Phone, or TV services. Qualified candidates will be expected to speak the technical language and have a basic understanding of Windows and IOS operating systems, as well as basic knowledge regarding networking connectivity issues surrounding Internet Services.
In the month of August, the ticketing queue and phones will be ringing non-stop, as college students will come back for fall semester and the call volume increases tremendously.
There is training provided in a 2 week period to get everyone up to speed.
Last updated : 2024-04-28
- Just Posted
- Otomeshan technology
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Des Moines, IA
FULL_TIME
- Title: Desktop Support Engineer Duration: Full Time Location: Des Moines, IA Job Description: · Address user tickets regarding hardware, software, and networking. · Walk customers through installing a...
- 2 Days Ago
- Wild Rose Casinos & Resorts
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Jefferson, IA
FULL_TIME
- Jefferson | Type: Staff Location: Jefferson Department: IT Position Title: IT Coordinator (Help Desk) Position Summary: The IT Coordinator (Help Desk) is responsible for providing superior guest servi...
- 5 Days Ago
- TeamSoft, Inc - a Peoplelink Company
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Des Moines, IA
FULL_TIME
- TeamSoft IT Solution’s client is looking for a direct hire Help Desk Manager. Job Summary: Supervise the ticketing system to ensure accurate and timely processing of tickets. Develop and implement eff...
- 5 Days Ago
- Boone County Hospital - Information Systems
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Boone, IA
FULL_TIME
- Position DetailsEmployment Status: Full-Time Join our Information Systems team today! Our mission is to improve and enhance the health and well-being of those we serve. We offer a team approach to hea...
- 11 Days Ago
- Paragon IT Professionals
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Des Moines, IA
FULL_TIME
- Job DetailsIT Service Desk AnalystProvide Hardware/Software supportMobile (Apple/Android) supportCustomer Service skillsWork within different levels of an organizationPhone and In Person support with ...
- 13 Days Ago
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0 Help Desk Supervisor jobs found in Ames, IA area
- Hcltech
-
Ames, IA
- Role :- Field Operations Desktop Support TechnicianLocation :- Ames, IAJob Description :-This position is for an experie...
- 4/29/2024 12:00:00 AM
- Story County, IA
-
Nevada, IA
- Salary : $73,752.12 - $106,815.06 Annually Location : Nevada, IA Job Type: Full-Time Job Number: COSPM - FTE 10.23 Depar...
- 4/29/2024 12:00:00 AM
- CTB
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Des Moines, IA
- Job Description Job Title Business Unit Department Reports To Sales and Customer Service Manager CTB Midwest - LeMar Sal...
- 4/29/2024 12:00:00 AM
- Homemakers Furniture Inc.
-
Urbandale, IA
- ** Homemakers Furniture** ** Customer Service Representative** Urbandale, IA 50322 **PAY: $20 per hour** **Full Time: Mu...
- 4/28/2024 12:00:00 AM
- Washington University
-
Des Moines, IA
- Pre-Certification Coordinator - Business Office - Medicine page is loaded Pre-Certification Coordinator - Business Offic...
- 4/28/2024 12:00:00 AM
- Bernhard Llc
-
Des Moines, IA
- About Us:Bernhard's core mission is delivering innovative engineering, construction, and energy solutions that empower o...
- 4/28/2024 12:00:00 AM
- School of Rock - Iowa
-
Ankeny, IA
- Job Description Job Description School of Rock is the original performance-based, interactive music school founded in 19...
- 4/28/2024 12:00:00 AM
- HCLTech
-
Ames, IA
- Role :- Field Operations Desktop Support Technician Location :- Ames, IA Job Description :- This position is for an expe...
- 4/26/2024 12:00:00 AM
About Ames, Iowa
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