Help Desk Supervisor jobs in Durham, NC

This position supports a team of user support staff who fulfill tier 1-2 user requests, troubleshooting, new equipment, desktop / client configurations, and moves / adds / changes.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code : TCS145, T1, Band 4 What You Will Do :

• Respond to and diagnose problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation.
• Provide effective and timely resolution of users' problems, queries, or complaints.
• Develop clear, concise documentation of user requests, resolution, challenges, etc.
• Assist in hardware and software evaluation and recommend upgrades or improvements to IT infrastructure.
• Effectively communicate and collaborate with a diverse stakeholder community, technical staff, business users, and government officials. Required :
• 1 years of work experience and / or University degree (BA / BS) in a closely related field. (Information Technology / Cybersecurity / Management Information Systems)
• Must be able to obtain and maintain a Public Trust Clearance. Due to federal requirements, applicants must provide proof of United States citizenship.
• Must be located in the Pittsburgh, PA area and able to commute to the on-site location. Desired :
• Familiarity with IT Service Management Platforms such as ServiceNow with focus on receiving, completing, and documenting IT incidents and service request
• Prior IT experience with the National Institutes of Health or IC's is a plus
• Vendor certifications in Windows (including Azure Fundamentals) and Mac are a plus
• Experience administering a federated domain environment like Active Directory is a plus
• Experience with system automation and management tools (SCCM / MECM, Jamf, PowerShell, Ansible, CLI) #techjobs #clearance Minimum Requirements Maximus TCS (Technology and Consulting Services) Internal Job Profile Code : TCS145, T1, Band 4 EEO Statement Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action / Equal Opportunity Employer.

Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Last updated : 2024-04-28