Help Desk Supervisor jobs in Fort Wayne, IN
Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Help Desk Supervisor jobs
- The City of Bryan
-
Bryan, OH
FULL_TIME
-
Job Summary:
We are seeking a IT Technician/Help Desk Support to join our team. This position will provide technical support of desktop computers, applications and related technology. Troubleshoot, identify, research and resolve technical problems. Document, track and monitor problems to ensure a timely resolution. Will also perform a variety of maintenance, software and hardware installation, and training tasks to ensure end-user workstations and network performance meet all requirements.Duties:
- Respond to user inquiries and provide technical support via phone, email, or in-person
- Diagnose and resolve software, hardware, and network issues
- Assist with the installation, configuration, and maintenance of software applications
- Provide user training on software applications and IT systems
- Create and maintain documentation for troubleshooting procedures and user guides
- Collaborate with other IT team members to identify and implement process improvementsExperience:
- Previous experience in a help desk or technical support role preferred
- Prefer Associate's Degree in technical field- Five to seven years of experience in the field or in a related technical area
Benefits:
- Competitive salary based on experience
- Comprehensive health insurance plan
- Retirement savings plan with employer match
- Paid time off and holidaysIf you are a motivated individual with excellent problem-solving skills and a passion for providing exceptional customer service, we encourage you to apply for the position of Help Desk Support. Join our team and contribute to the success of our organization's IT operations.
Job Type: Full-time
Pay: $25.19 - $31.48 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience level:
- 5 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
Ability to Relocate:
- Bryan, OH 43506: Relocate before starting work (Required)
Work Location: In person
- 5 Days Ago
- Allstar Technologies
-
Fort Wayne, IN
FULL_TIME
- ABOUT THIS POSITION Allstar Technologies seeks an experienced IT professional who loves delighting people and tackling complex problems. You’re passionate about helping others, skilled at troubleshoot...
- 1 Month Ago
- Orion Innovation
-
Fort Wayne, IN
FULL_TIME
- Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, exp...
- 1 Month Ago
- Lutheran Hospital of Indiana
-
Fort Wayne, IN
FULL_TIME
- Job Summary: Under the supervision of the Informatics Team Specialist and guidance of the Help Desk Team Lead, provides computer support to Lutheran Health Network staff in the utilization of hospital...
- 1 Month Ago
- Decision Desk HQ
-
Auburn, IN
TEMPORARY
- Come join our expanding team for an exciting evening gig, with future gig opportunities available! Reporters are needed to relay results from the state primary elections on Tuesday, May 7th, 2024. Rep...
- 3 Days Ago
- Crestline Hotels and Resorts
-
Fort Wayne, IN
FULL_TIME
- Overview:The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible. They will accommodate hotel patrons ...
- 19 Days Ago
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0 Help Desk Supervisor jobs found in Fort Wayne, IN area
- BLUE FLAME HOSPITALITY LLC
-
Fort Wayne, IN
- Blue Flame Management is the Best Place to Work with its competitive wages, flexible full-time to part-time hours, and g...
- 4/29/2024 12:00:00 AM
- Unifi
-
Fort Wayne, IN
- UNIFI is looking for forward-thinking and passionate BCBAs to lead and Inspire! Are you a compassionate and relationship...
- 4/29/2024 12:00:00 AM
- Unifi
-
Fort Wayne, IN
- UNIFI is looking for forward-thinking and passionate BCBAs to lead and Inspire! Are you a compassionate and relationship...
- 4/29/2024 12:00:00 AM
- Lutheran Life Villages
-
Fort Wayne, IN
- CUSTOMER CARE REPRESENTATIVE: Lutheran Life Villages is seeking a Part-Time Customer Service Representative who prides t...
- 4/28/2024 12:00:00 AM
- Holiday Inn Express and Suites
-
Fort Wayne, IN
- The Holiday Inn Express & Suites is seeking a full-time or part-time Front Desk Agent. Candidates must have excellent cu...
- 4/28/2024 12:00:00 AM
- David's Bridal, LLC.
-
Fort Wayne, IN
- BEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for e...
- 4/27/2024 12:00:00 AM
- The Orthopedic Hospital
-
Fort Wayne, IN
- Job Summary: Provides for optimal "First Impressions", operation, staffing and communication at the Main Lobby Desk. Ser...
- 4/27/2024 12:00:00 AM
- Meijer
-
Fort Wayne, IN
- Courtesy Team Member (Parking Lot Attendant) - Part Time page is loaded **Courtesy Team Member (Parking Lot Attendant) -...
- 4/26/2024 12:00:00 AM
About Fort Wayne, Indiana
were up 1.3% from a year ago