Help Desk Supervisor jobs in Santa Fe, NM

Our vibrant hotel, the Sage Hotel, is hiring for a front desk manager. We are a nice hotel with a nice vibe. This is a good position for someone that has supervisory front desk skills. If you are someone who is looking for growth this is an ideal place for that.

LOCATION: 725 Cerrillos Rd Santa Fe, New Mexico

Compensation: DOE

Job Type: Full-time

SUMMARY:The Front Desk Manager is responsible for establishing and maintaining guest services along with being responsible for the various tasks involved in the overall operation of the front office , including maximizing sale and controlling expenses of the front office. The Front Desk Manager will also assume the Manager on Duty role in the absence of the General Manager and ensure proper management of the front office and staff.

SCHEDULE REQUIREMENTS: Must work weekends & holidays

GENERAL RESPONSIBILITIES(but not limited to)

• Management of the front office operations, including scheduling of front office personnel
• Manage the Business Center and Vending Operations
• Participate in the on-boarding of new front office staff, ie. training on front desk duties
• Manage the hotels' social media and guest review responses via TripAdvisor, Google , Yelp, Guestfolio
• Be proficient on the use of the property management system
• Have a good understanding of all hotel operating procedures, champion Standard Operating Procedures (SOPs)
• Enforce all existing new policies and procedures with the front office and breakfast area staff
• Process reservations by mail, telephone, fax and central reservation system referrals
• Have complete knowledge of room types and offered rate plans
• Fully understand the hotels' policy on guaranteed reservations and no-shows
• Process cancellations and modifications to reservations
• Be proficient on the use of all front office equipment such as credit card machine, copier and fax Constantly monitor front office communication logs
• Monitor appearance of all front desk, business center, vending and breakfast areas
• Manage business center and vending areas
• Maintain proper staffing of front office areas and breakfast areas by preparing and posting schedules for front office and breakfast staff

MIN REQUIREMENTS:

High School Degree or Higher, and either 2 years of front office experience or 2 years of managerial experience

OPTIMUM ATTRIBUTES- Effective communication skills

- Self-starter

- Detail oriented

- Pleasing personality

- Good team player

- Good listener

- Well groomed and professional appearance

- Open with praise, discrete with criticism

- Innovative and creative - Problem solver

- Effectively uses technology to accomplish hotels' goals and objectives

- Customer and client focused

- Ability to work under pressure/stress and maintain composure at all times

Perks:

-Medical Insurance

- Sick days

-Great Training

- Good company Culture

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Work Location: In person