Help Desk Supervisor supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Being a Help Desk Supervisor trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Additionally, Help Desk Supervisor monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. The Help Desk Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Help Desk Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
We are seeking a Help Desk Analyst to join our team in the Health Pharm/Biotech industry, located in Mount Pleasant, South Carolina. This role involves providing assistance for user issues, prioritizing these issues, and handling tasks related to VPN connection and passwords. This role also requires experience with onboarding and offboarding in AWS. This position offers a short term contract employment opportunity.
Responsibilities: Deliver customer service oriented support for MS 365, with a strong focus on Outlook Resolve user issues related to computer hardware, deskside support, and desktop hardware Prioritize and manage multiple open cases at one time Assist with VPN connections and password issues Provide end-user training on MS Office 365 and Remote access VPNs Onboard and offboard users in AWS Utilize Salesforce for tracking and resolving issues (not a requirement but a plus) Maintain accurate and timely records of resolved issues and follow-up actions.
Requirements
Proficient in Computer Hardware Experience in Deskside Support Knowledge of Desktop Hardware Familiarity with MS Office 365 Ability to manage Remote Access VPNs Proven experience in End User Training Previous work in the Health Pharm/Biotech industry Experience in a Help Desk Analyst role Excellent problem-solving skills Strong communication skills, both verbal and written Ability to work well in a team Ability to handle multiple tasks and priorities effectively Strong customer service skills Good organizational skills Detail-oriented and able to work independently Willingness to keep up-to-date with the latest technologies and trends in the industry Flexibility to work in shifts if required.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Job Title Help Desk Operator Job Type Full-time Category Information Technology Location CHARLESTON - , SC 29445 US (Primary) Education Bachelor's Degree Travel Job Description Position Description: S...
Resource Management Concepts, Inc. (RMC) provides high-quality, professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions su...
DescriptionAbacus Solutions Group: We’re built on our shared core values! We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers mean...
Job Title: Help Desk Support Technician Work mode: Onsite in Charleston, SC Primary Responsibilities: The Help Desk Support Technician is primarily responsible for providing front-line support and ens...
Description: A TEKsystems client is looking to add a 100% remote IT Help Desk Support Technician for a PART TIME 6mo contract opportunity. The contract can be extended with potential conversion-they a...
Summerville is a town in the U.S. state of South Carolina situated mostly in Dorchester County with small portions in Berkeley and Charleston counties. It is part of the Charleston-North Charleston-Summerville Metropolitan Statistical Area. The population of Summerville at the 2010 census was 43,392, and the estimated population was 50,213 as of June 1, 2018.
The center of Summerville is in southeastern Dorchester County; the town extends northeast into Berkeley and Charleston counties. It is bordered to the east by the town of Lincolnville and to the southeast by the city of North Charleston....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Supervisor jobs
$72,061 to $91,567
Summerville, South Carolina area prices were up 1.5% from a year ago