Help Desk Technician jobs in Alaska
The Help Desk Technician identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Help Desk Technician documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Technician may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equivalent. Typically reports to a supervisor. Being a Help Desk Technician possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Technician jobs
Help Desk Technician I
- Deeptree, Inc
-
Wasilla, AK
FULL_TIME
-
JOB DESCRIPTION:Want to work at a place where security and stability come first? Want to work alongside staff passionate about Windows, Linux, and more? This entry-level technical position is responsible for maintaining high-quality white-glove IT services and support for our Clients/Customers. We aim to deliver excellent technical and non-technical support with exceptional customer service and follow-through.
This position is part of the Help Desk team, so candidates must be passionate about technology, passionate about providing amazing customer service, and can thrive in a fast-paced and high-pressure environment. You will be supported in your growth with employer paid training materials, exams, and lunch and learns. Immerse yourself in an environment enthusiastic about technology and service. Grow as Deeptree grows!
Local applicants need only applyKEY RESPONSIBILITIES:- Provide Help Desk support and resolve problems to the end user’s satisfaction
- Monitor and respond quickly and effectively to requests received through the IT Help Desk
- Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority
- Modify configurations, utilities, software default settings, etc. for the local workstation
- Utilize and maintain the Help Desk tracking software
- Document internal procedures
- Assist with on-boarding of new users
- Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
- Install, test, and configure new workstations, peripheral equipment, and software
- Maintain inventory of all equipment, software, and software licenses
- Report issues to the Service Desk for escalation
- Manage PC setup and deployment for new employees using standard hardware, images, and software
- Assign users and computers to proper groups in Active Directory
- Perform timely workstation hardware and software upgrades as needed
QUALIFICATIONS:- CompTIA A Certification, active and current
- CompTIA Net Certification, active and current
- Demonstrable knowledge of basic network setups and configurations
- At least 1 – 3 years of experience working in information technology or managed services team environment
- Proficient in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint)
- Experience with ticketing systems
SKILLS & KNOWLEDGE:
Personal Credibility and Professional Integrity- Positive attitude towards people and problems
- Ability to self-start, work independently and achieve high standards to meet multiple deadlines
- Proficient communicator, including writing, speaking, editing, proofreading, and computer skills
- Above-par working capacity, to work on small and large projects with great attention to detail.
- Work effectively with staff in a team-oriented environment with a positive, can-do attitude.
- Adept at developing and maintaining strong relationships with management, staff, vendors, and clients.
- Exhibit a high degree of professionalism, balanced business judgment, tact, and diplomacy.
- Excellent problem-solving skills in both mundane and highly sensitive, albeit complex situations.
WORK ENVIRONMENT EXPECTATIONS:Work in this environment is considered medium physical work requiring the occasional exertion of up to forty (40) pounds of force, up to twenty (20) pounds of force frequently, and up to 10 pounds of force constantly to move objects.Must be able to:- Walk, lift, reach, stoop, sit, squat, bend, stand, grasp, balance, climb, kneel, crouch, and type for extended periods of up to 10 hours.
- Prepare, read, comprehend and analyze a variety of complex forms, reports, spreadsheets, maps, plans, records, documentation, and correspondence in all languages required by the job.
- Speak to individuals or groups of people with poise, voice control, confidence, and professional integrity.
- Respond adequately to inquiries or complaints.
- Write using standard conventions in all languages required by the job.
- Apply logical or scientific thinking principles to define problems, collect data, establish facts and draw valid conclusions.
- Apply common sense understanding to carry out instructions furnished in written, oral or diagrammatic form.
- Communicate effectively and efficiently in all languages required by the job using whatever communication device or system is required (telephone et al.)
- Use/interpret job-related terminology, mathematical formulas, and functions effectively and efficiently.
- Deal with people beyond giving and receiving instructions maintaining effective working relationships.
- Perform under stress, deal with persons acting under stress and adapt when confronted with emergencies.
- Be sensitive to cultural differences among individuals and groups of persons.
- Safely operate a motor vehicle.
- Operate/use a variety of job-specific office machines and other office equipment.
- Manage multiple high-priority initiatives in a fast-paced, highly technical environment.
- Successfully perform this position's planning, directing, reporting, and administrative responsibilities.
- 20 Days Ago
Help Desk Technician I
- Deeptree, Inc
-
Anchorage, AK
FULL_TIME
- JOB DESCRIPTION:Want to work at a place where security and stability come first? Want to work alongside staff passionate about Windows, Linux, and more? This entry-level technical position is responsi...
- 13 Days Ago
IT Help Desk Technician (Fairbanks)
- Doyon, Limited
-
Fairbanks, AK
FULL_TIME
- Overview Doyon, Limited's mission is to continually enhance our position as a financially strong Native corporation to promote the economic and social well-being of our 20,000 shareholders. We provide...
- 1 Month Ago
IT Help Desk Technician (Fairbanks)
- Doyon Limited, Doyon Drilling, Inc
-
Fairbanks, AK
FULL_TIME
- Overview Doyon, Limited's mission is to continually enhance our position as a financially strong Native corporation to promote the economic and social well-being of our 20,000 shareholders. We provide...
- 1 Month Ago
Call Center/Help Desk Technician I
- UIC Alaska
-
Barrow, AK
FULL_TIME
- Overview Call Center/Help Desk Techincian (BWAK) Bowhead is seeking an On-Site Call Center/Help Desk Techincian to provide technical support to end-users in Barrow, AK. The Call Center/Help Desk Techi...
- 1 Month Ago
Call Center/Help Desk Technician III
- Bowhead
-
Barrow, AK
FULL_TIME
- Overview Call Center/Help Desk Technician III (BWAK) We are currently searching for a qualified On-Site Call Center/Help Desk Technician III to deliver exceptional technical assistance to our end-user...
- 1 Month Ago
Help Desk Technician jobs at Popular Companies
Help Desk Technician
- The Davis Companies
-
Boxborough, MA
- 12+ Month Contract Growth opportunity 5 days on-site On-Site Install, maintain and troubleshoot existing client PC & per...
- 4/28/2024 12:00:00 AM
Help Desk Technician
- Sunrise Systems Inc.
-
Sacramento, CA
- Job Title : Computer Client Support Analyst Duration : 12 Months Job location : Sacramento, CA 95833 Need Local candidat...
- 4/27/2024 12:00:00 AM
Help Desk technician
- LaSalle Network
-
New Orleans, LA
- LaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a He...
- 4/26/2024 12:00:00 AM
Help Desk Technician
- LaSalle Network
-
Dallas, TX
- LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician...
- 4/25/2024 12:00:00 AM
Help Desk Technician
- General Dynamics Information Technology
-
Newington, VA
- Help Desk Technician Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise I...
- 4/25/2024 12:00:00 AM
Help Desk Technician
- System Soft Technologies
-
Fort Worth, TX
- Job Summary: The City of Fort Worth is seeking a Help Desk Technician, contractor will be performing technical support v...
- 4/24/2024 12:00:00 AM
Help Desk Technician
- Madison Capital Group Holdings, LLC
-
Charlotte, NC
- Madison Capital Group Holdings, LLC, is a vertically integrated real estate investment and development firm with a prima...
- 4/24/2024 12:00:00 AM
Help Desk Technician
- Softrams
-
- Softrams, an award-winning healthcare technology company, is looking for a driven, ambitious, IT Help Desk Technician – ...
- 4/24/2024 12:00:00 AM
About Alaska
Alaska is the northernmost and westernmost state in the United States and has the most easterly longitude in the United States because the Aleutian Islands extend into the Eastern Hemisphere. Alaska is the only non-contiguous U.S. state on continental North America; about 500 miles (800 km) of British Columbia (Canada) separates Alaska from Washington. It is technically part of the continental U.S., but is sometimes not included in colloquial use; Alaska is not part of the contiguous U.S., often called "the Lower 48". The capital city, Juneau, is situated on the mainland of the North American ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Technician jobs
$49,491 to $60,930