Help Desk Technician jobs in the United States

The Help Desk Technician identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Help Desk Technician documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Technician may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equivalent. Typically reports to a supervisor. Being a Help Desk Technician possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024

Bilingual Help Desk Analyst
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Job Details:
    • Position: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.
    • Expected Hours (subject to change):
    • Full-Time Open Position(s): Wed 4:30p-10:30p; Thu-Sat 10:30a-10:30p
    • Reports to: Team Lead.

    Who We Are:
    We are a growing technical help desk outsourcer that believes in the core values of integrity, honesty, the spirit of excellence, and great customer service. Our goal is to have great relationships with our customers and provide service that exceeds today’s best industry standards via phone, web portal, email, and CHAT. We guarantee our service levels to our customers. We believe in treating our employees well because happy employees give great customer service. We promote from within so all managers understand our culture. Employees are treated with respect and shown appreciation through monthly and quarterly awards, and ‘Honor the Analysts’ days.

    What We’re Looking For: Mature, honest, IT professionals with great soft skills who value integrity and want to put their IT knowledge and customer service experience to work by servicing our customers with excellence.

    This position entails:
    • Resolving support issues to decrease downtime for customer.
    • Providing excellent documentation skills in call-tracking systems.
    • Possessing strong troubleshooting skills because half of what we do is non shrink-wrap related.
    • Maintaining knowledge of industry trends and support best practices including attending training sessions/workshops.
    • Working as a team player (communicating well w/coworkers & managers).
    • Enhancing business, verbal, and written skills.

    • Either previous help desk experience, desktop experience, or network administration experience with at least client-side VPN and Citrix experience. 
    • Must also type at least 30 WPM. 
    • Beneficial Certifications: A , NET , MCP, MOUS Certification, HDI's SCA Certification. 
    • A drug test will be required.

    Company Benefits:
    • Vacation and Sick benefits start accruing on 1st day of training.
    • Nine paid holidays (with or without Personal days).
    • $290 toward employee’s monthly medical premium paid by company.
    • $10K life insurance and Short-term disability paid by company.
    • Dental, Long-term disability, and additional Voluntary Term Life insurance available.

    Only those candidates selected for an interview will be contacted.
  • 1 Month Ago

IT Support/Help Desk Analyst
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT PART_TIME
  • Position: IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change): Part-Time Open Position(s): Mon-Fri 8:30a-12:30pWho We Are: We are a growing techn...
  • 5 Days Ago

Bilingual IT Help Desk Analyst
  • Global Help Desk Services, Inc.
  • Rocky Hill, CT FULL_TIME
  • Job DetailsPosition: Bilingual (Spanish/English) IT Help Desk Analyst (IT Support). This is a technical support position.Expected Hours (subject to change):Full-Time Open Position(s): Mon-Fri 8a-4:30p...
  • 23 Days Ago

Information Technology System Administrator
  • ALLIED Help Desk Services
  • New York, NY FULL_TIME
  • Who are we?ALLIED HDS is a small company founded with two missions in mind: To develop as many future IT and Support leaders as possible and to provide the best white-label Help Desk Services, Staffin...
  • 8 Days Ago

Help Desk Analyst
  • New York, NY FULL_TIME
  • Location: 116 Williams Avenue, Brooklyn, NY, 11207 What You’ll Do Your role as Help Desk Analyst is crucial in resolving customer issues promptly and efficiently, ensuring their satisfaction. As a Hel...
  • 10 Days Ago

Help Desk Technician / Help Desk Specialist
  • Job Opportunities
  • Randolph, TX FULL_TIME
  • Job Title Help Desk Technician / Help Desk Specialist Location Randolph Air Force Base, TX 78148 US (Primary) Job Type Full-time Education High School Career Level Experienced (Non-Manager) Category I...
  • 1 Month Ago

Help Desk Technician
  • Cherokee Nation Businesses
  • Fort Belvoir, VA
  • Job Description Help Desk Technician ***As required by our governmental client, this position requires an active Secret ...
  • 7/24/2024 12:00:00 AM

Help Desk Technician
  • Government Contractor
  • Fairfax, VA
  • Job Description Job Description Help Desk Fairfax, VA MUST: Active USPS public trust clearance 4+ years relevant experie...
  • 7/23/2024 12:00:00 AM

IT Help Desk Technician
  • Natural Resources Defense Council, Inc.
  • Washington, DC
  • Overview: NRDC is a non-profit environmental advocacy organization. We use law, science, and the support of 3.1 million ...
  • 7/23/2024 12:00:00 AM

Help Desk Technician - TS/SCI
  • General Dynamics Information Technology
  • Chantilly, VA
  • We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects ...
  • 7/23/2024 12:00:00 AM

Senior Help Desk Technician
  • Chenega MIOS SBU
  • Alexandria, VA
  • Senior Help Desk Technician Alexandria, VAJoin our Talent Network Chenega IT Enterprise Services is currently seeking ta...
  • 7/23/2024 12:00:00 AM

Help Desk Technician
  • Excentium
  • Falls Church, VA
  • Help Desk Technician Excentium, Inc. is a Service-Disabled Veteran owned small business that provides Cyber Security Eng...
  • 7/21/2024 12:00:00 AM

Help Desk Technician
  • Nakupuna Companies
  • Arlington, VA
  • Location: Onsite in Arlington, Virginia (no remote work available) Clearance Requirements: This position requires an act...
  • 7/20/2024 12:00:00 AM

Help Desk Technician
  • TIAG
  • Bethesda, MD
  • TIAG is currently hiring an onsite Help Desk Technician to support our team on an upcoming program based out of the Wash...
  • 7/20/2024 12:00:00 AM

Income Estimation for Help Desk Technician jobs
$45,474 to $56,087