Help Desk Technician jobs in Virginia
The Help Desk Technician identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues. Being a Help Desk Technician documents, tracks, and monitors the problem using applicable systems and tools. Responds to telephone, email and on line requests for technical support. In addition, Help Desk Technician may coordinate with other teams or departments to resolve user problems. May perform password re-sets for users. May require an associate's degree or its equivalent. Typically reports to a supervisor. Being a Help Desk Technician possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. (Copyright 2024 Salary.com)
Recently Added Help Desk Technician jobs
Help Desk - Help Desk Technician
- Quadrant, Inc.
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Quantico, VA
CONTRACTOR
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Help Desk Technician
Quantico, VA
MUST:
Top Secret clearance with SCI access (TS/SCI).
Experienced Help Desk Technician
Security required
5 years experience in a help desk or technical support role
Must be certified at IAT Level II (Security or other certification satisfying DoD 8570 certification requirements). ITIL v3 Foundations certification desired.
Experience managing ticket resolution ITSM, such as Remedy.
Experience with mobile device management, including handling mobile device requests in accordance with AF policies, issuing devices, administering accounts, and troubleshooting mobile devices.
Experience with Blackberry devices and Blackberry Unified Endpoint Management software on mobile devices.
Must be able to provide courteous, timely and professional treatment of all customers when a problem is reported through necessary troubleshooting, elevations, collaboration and resolution.
Must have outstanding customer service and communications skills and able to interact professionally within all levels of an organization
BS Degree in related field preferred
DUTIES:
Will be primary point of contact for end users to provide ongoing support, monitoring, and lifecycle management of incident tickets.
Deliver comprehensive, end-to-end customer IT support to include transitioning, operating, maintaining, tracking, restoring, protecting, and backups.
Provide Service Desk customer support for all AFOSI computer networks and systems with an emphasis on customer services and call/ticket resolution at differing classification levels including controlled unclassified information, Secret, Top Secret, and Counter-Intelligence.
Recognize application and technical problem trends and provide mitigation plans in order to avoid future occurrence.
Notify customers when there is a change in ticket status or priority or when necessary to ensure good customer service.
Monitor tickets for trends and patterns indicating a significant outage or event and ensure affected customers are notified early and are updated regularly.
Perform the installation of equipment, connection of peripherals, and the installing/deleting of client level software and ensure all documentation is in accordance with AF and DoD policies, guidance, and directives. Implement client workstation software patches, security fixes, and service releases according to local instructions.
Manage and establish network user accounts.
Support customer requests and troubleshoot including administrative and technical assistance for all aspects and types of workstations, mobile phones, tablets, VPN, laptops, and tier one troubleshooting of VTC/GVS issues prior to escalation.*Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
- 1 Month Ago
Help Desk Technician
- Koniag Technology Solutions
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Chantilly, VA
FULL_TIME
- KTS Job ID 2455011 Koniag Technology Solutions, a Koniag Government Services company, is seeking a Help Desk Technician with a Top-Secret Clearance to support KTS and our government customer in Chanti...
- 21 Days Ago
Help Desk Technician
- Scandinavian Tobacco Group Canada
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Richmond, VA
FULL_TIME
- Working for one of our world-class brands means being part of a great working environment and collaborating with people from all corners of the world on a product you are proud of.Summary:The IT organ...
- 22 Days Ago
Help Desk Technician
- Scandinavian Tobacco Group
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Richmond, VA
FULL_TIME
- Apr 4, 2024 Richmond, US, 23223 Help Desk Technician Working for one of our world-class brands means being part of a great working environment and collaborating with people from all corners of the wor...
- 23 Days Ago
Help Desk Technician
- The Excalibur Group
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Dulles, VA
CONTRACTOR
- The Excalibur Group is currently seeking Tier 1 Technical Support in Dulles, VA to support a government contract.**Will be subject to a background/credit screen prior to employment.This position will ...
- 24 Days Ago
Help Desk Technician
- Telos Corporation | EOE - Telos Corporation
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Fort Belvoir, VA
FULL_TIME
- Job Title Help Desk Technician Job Description The most security-conscious organizations trust Telos Corporation to protect their vital IT assets. The reputation of our company rests on the quality of...
- 25 Days Ago
Help Desk Technician jobs at Popular Companies
Help Desk Technician
- System Soft Technologies
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Fort Worth, TX
- Job Summary: The City of Fort Worth is seeking a Help Desk Technician, contractor will be performing technical support v...
- 4/29/2024 12:00:00 AM
Help Desk Technician
- Madison Capital Group Holdings, LLC
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Charlotte, NC
- Madison Capital Group Holdings, LLC, is a vertically integrated real estate investment and development firm with a prima...
- 4/29/2024 12:00:00 AM
Help Desk Technician
- Softrams
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- Softrams, an award-winning healthcare technology company, is looking for a driven, ambitious, IT Help Desk Technician – ...
- 4/29/2024 12:00:00 AM
Help Desk Technician
- The Davis Companies
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Boxborough, MA
- 12+ Month Contract Growth opportunity 5 days on-site On-Site Install, maintain and troubleshoot existing client PC & per...
- 4/28/2024 12:00:00 AM
Help Desk Technician
- Planet Pharma
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Cambridge, MA
- Benefits eligible contract Duties: Work with and resolve escalated helpdesk requests from managed service provider Provi...
- 4/28/2024 12:00:00 AM
IT Help Desk Technician
- Bytecafe Consulting, Inc.
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Indianapolis, IN
- Overview Bytecafe Consulting, an experienced Managed Service Provider in Indianapolis for 25 years has an opening for a ...
- 4/28/2024 12:00:00 AM
Help Desk technician
- LaSalle Network
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New Orleans, LA
- LaSalle Network is currently partnering with a client that specializes in managed IT Services that is searching for a He...
- 4/26/2024 12:00:00 AM
Help Desk Technician
- LaSalle Network
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Dallas, TX
- LaSalle Network is currently partnering with our client, an in-home care company, that is seeking a Help Desk Technician...
- 4/25/2024 12:00:00 AM
About Virginia
Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United States located between the Atlantic Coast and the Appalachian Mountains. Virginia is nicknamed the "Old Dominion" due to its status as the first English colonial possession established in mainland North America and "Mother of Presidents" because eight U.S. presidents were born there, more than any other state. The geography and climate of the Commonwealth are shaped by the Blue Ridge Mountains and the Chesapeake Bay, which provide habitat for much of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Help Desk Technician jobs
$45,582 to $56,118