Hotel Front Desk Agent jobs in Ossineke, MI

About The Dexter Hotel:

Nestled in the picturesque downtown of Elk Rapids, Michigan, The Dexter Hotel exudes charm and elegance. Boasting unparalleled hospitality and a commitment to exceptional guest experiences, we offer a unique stay for travelers seeking a blend of comfort and sophistication.

Job Description:

The Dexter Hotel is seeking a dynamic and customer-oriented Front Desk Attendant to join our team. As the first point of contact for our guests, the Front Desk Attendant plays a crucial role in ensuring a seamless and memorable stay for all visitors.

Key Responsibilities:

• Greet guests upon arrival with a warm and welcoming demeanor.
• Check guests in and out efficiently, ensuring accuracy in reservation details and payment processing.
• Provide guests with information about hotel amenities, local attractions, and dining options.
• Answer phone calls, respond to emails, and handle guest inquiries and requests promptly and professionally.
• Assist with reservations, including booking and modifying room reservations as needed.
• Maintain cleanliness and organization at the front desk area and lobby.
• Handle guest feedback and complaints effectively, striving to resolve issues to the guest's satisfaction.
• Collaborate with other hotel staff members to ensure smooth operations and guest satisfaction.
• Uphold the hotel's standards of quality and excellence in customer service at all times.

Qualifications:

• Previous experience in the hospitality industry is desirable.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency in computer systems and software, including reservation management systems.
• Ability to remain calm and composed under pressure.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive starting salary of$18-20/hour, depending on your experience and qualifications
• Opportunities for career advancement and professional development within the broader scope of our business
• Employee discounts on hotel stays and amenities.
• Positive and supportive work environment in a boutique hotel setting
• Health benefits and 401k matching for the right, full time candidate

Join our team at The Dexter Boutique Hotel and become part of a community dedicated to providing exceptional hospitality experiences in the heart of Elk Rapids, Michigan. Apply now to embark on an exciting journey in the hospitality industry!

About The Dexter Boutique Hotel:

Nestled in the picturesque town of Elk Rapids, Michigan, The Dexter Hotel exudes charm and elegance. Boasting unparalleled hospitality and a commitment to exceptional guest experiences, we offer a unique stay for travelers seeking a blend of comfort and sophistication.

Job Description:

The Dexter Hotel is seeking a dynamic and customer-oriented Front Desk Attendant to join our team. As the first point of contact for our guests, the Front Desk Attendant plays a crucial role in ensuring a seamless and memorable stay for all visitors.

Key Responsibilities:

• Greet guests upon arrival with a warm and welcoming demeanor.
• Check guests in and out efficiently, ensuring accuracy in reservation details and payment processing.
• Provide guests with information about hotel amenities, local attractions, and dining options.
• Answer phone calls, respond to emails, and handle guest inquiries and requests promptly and professionally.
• Assist with reservations, including booking and modifying room reservations as needed.
• Maintain cleanliness and organization at the front desk area and lobby.
• Handle guest feedback and complaints effectively, striving to resolve issues to the guest's satisfaction.
• Collaborate with other hotel staff members to ensure smooth operations and guest satisfaction.
• Uphold the hotel's standards of quality and excellence in customer service at all times.

Qualifications:

• Previous experience in the hospitality industry is desirable.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency in computer systems and software, including reservation management systems.
• Ability to remain calm and composed under pressure.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Benefits:

• Competitive starting salary of $20/hour.
• Opportunities for career advancement and professional development within the broader scope of our business
• Employee discounts on hotel stays and amenities.
• Positive and supportive work environment in a boutique hotel setting.

Join our team at The Dexter Boutique Hotel and become part of a community dedicated to providing exceptional hospitality experiences in the heart of Elk Rapids, Michigan. Apply now to embark on an exciting journey in the hospitality industry!

Job Types: Full-time, Part-time, Seasonal

Pay: $18.00 - $20.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Nights as needed
• Rotating weekends
• Weekends as needed
• Weekends only

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Elk Rapids, MI 49629 (Required)

Ability to Relocate:

• Elk Rapids, MI 49629: Relocate before starting work (Required)

Work Location: In person