Events manager
Reports To: Director of Sales, position is Exempt
WHO WE ARE?
Hotels done differently. It’s not a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates’ pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities of where we operate.
The MC Hotel is part of Marriott’s Autograph Collection, bringing an authentic experience to the heart of Montclair, New Jersey for the first time in decades. The 159 room, ground-up development opened in 2019. Complete with restaurant, rooftop bar featuring unparalleled views of Manhattan, and curated lobby market, The MC Hotel serves as a central hub for visitors and residents of Montclair, a city known for the arts and creativity.
The hotel is managed by Aparium Hotel Group founded in 2011 is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
WHO YOU ARE?
Your past experiences have led you to understand that there is an art science to the how and what a hospitality operation professional is responsible for. You delight in the smiles you share and the positive experiences that you create. You feel comfortable when things get busy, and you must make smart, in-the-moment decisions, as it is just natural for you to do so.
WHAT YOU WILL DO
- Plans and executes functions or special receptions in rooms, suites and boardrooms
- Begins working with the client after time of contract to detail all banquet event orders
- Is the liaison between the sales department and banquets team to ensure all details of banquet event order are being met
- Attend BEO meetings
- Attend day of meetings and events to ensure guest satisfaction
- Update CI with all new billing patterns
- Develops and maintains an inviting environment, with superior associates, dedicated to an attentive, distinctive experience for all functions.
- Identifies service issues and works with the food and beverage team to correct them
- Maintains a friendly yet unobtrusive manner with all guests
- Observes daily conditions of all physical facilities and equipment in the meeting spaces; makes recommendations for corrections and improvements as needed
- Thorough understanding of all food and beverage items offered, including ingredients, methods of preparation and proper service.
- Communicates with other departments to ensure a supporting team of professionals
- Ensures a safe working environment for all associates within the hotel
- Available to work a flexible schedule to include weekends and holidays
- Fluency in English both verbally and non-verbally
- Maintain complete knowledge of and complies with all departmental policies/service procedures/fundamentals
- Works harmoniously and professionally with coworkers and supervisors
- Excellent knowledge of all departments internally
HOW YOU LEAD
- Willing to work a flexible schedule in order to accomplish all required tasks
- Work with integrity, confidentiality and discretion
- Work in a safe, prudent and highly organized manor
- Superior oral, written and computer skills
- Guide and monitor business ethics and good business practice
- Conduct self in a most professional manner at all times to reflect the hotel standards
- Highly organized and has the ability to plan multiple activities and meet deadlines with the ability to maintain a positive and professional demeanor at all times
- Participate in Lobby Duty Program
- Available to cross train as directed
Teamwork:
- Maintain a good working relationship with other associates by promoting teamwork and fostering a harmonious working climate
- Partake in a positive work ethic and surrounding environment
WHAT YOU WILL NEED
- Able to work alone without direct supervision
- Demonstrate high degree of drive and determination
- Constantly recommend service and product improvement to better the operation
- Keep the work area clean and tidy at all times
- Attend all required meetings
- Follow proper payroll and uniform procedures
- Properly handle and report associate and guest accidents
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
- Assist with responsibilities and duties in other departments and as assigned by management
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
Educational Requirements:
- 4-year college degree preferred
- A minimum of 2 years of food and beverage management experience
- Must be proficient in Word, Excel and other applicable computer systems
- Thorough understanding of excellent service, labor control, maintenance, merchandising and accounting
- Ability to obtain and/or maintain Alcohol Awareness certification, Food Handlers Certification
Work Environment:
- Standard office and hotel setting
- Professional, passionate and positive work environment
Work Environment:
- Standard office and hotel setting
- Standard restaurant setting
- Standard kitchen setting
- Standard Banquet setting
- Standard Room Service setting
- Professional, passionate and positive work environment
Physical Demand:
Positions
- Continuous standing and walking
Repetitions
- Standing and walking is continuous for 4-5 hours at a time
- Lifting and carrying 30 lb. tray, crate or box is occasional
- Negotiating varied floor surfaces is continuous
- Carrying over shoulder is occasional
- Hand and elbow movements for polishing glassware, silver, setting up tables, shacking, pouring and mixing drinks
- Pushing Room Service cart is continuous
- Lifting and carry hot boxes is continuous
- Rolling and/or carry Banquet tables is continuous
- Carrying stackable banquet chairs by loading the cart is continuous
Sensory
- Excellent sight and balance needed for negotiating varied floor surfaces
- Handling lighted candles, and handling hot fluids (coffee and tea)
- Excellent speech and hearing to interact with guests
- Excellent sight for completion of paperwork
- Must be able to work in extreme temperatures like freezers (-10 degrees F) and kitchens ( 110 degrees F), possible for one hour or more
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.
Aparium is an e-verify participant.