Hotel Resident Manager oversees daily activities on the hotel property including front desk operations, reservations, and concierge and customer services. Remains on-site and on-call to respond to issues, security threats, or hotel emergencies. Being a Hotel Resident Manager also responsible for operational efficiency, profitability and customer satisfaction. Oversees property maintenance function. Additionally, Hotel Resident Manager may require a bachelor's degree. Typically reports to a hotel manager. The Hotel Resident Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Hotel Resident Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
**Job Overview:**
We are seeking a skilled Hotel Manager to oversee our hotel operations and ensure excellent guest experiences. The ideal candidate will have a strong background in hotel management, exceptional customer service skills, and the ability to lead a team effectively.
**Duties:**
- Manage daily hotel operations, including reservations, guest services, and housekeeping
- Ensure high levels of customer satisfaction by addressing any issues promptly
- Train and supervise staff to provide top-notch service to guests
- Monitor financial performance, budgeting, and cost control measures
- Implement strategies to maximize occupancy rates and revenue
- Oversee maintenance, cleanliness, and safety standards of the hotel
- Coordinate with vendors and suppliers for hotel needs
**Skills:**
- OPERA system experience
- Excellent phone etiquette for effective communication with guests and staff
- Strong guest relations skills to handle inquiries, complaints, and special requests
- Bilingual or multilingual proficiency is a plus for catering to diverse guests
- Knowledge of night audit procedures and experience in hotel management
- Proficiency in using phone systems and hotel software for reservations and guest services
Join our team as a Hotel Manager to lead our dedicated staff in providing exceptional hospitality services.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
Schedule:
Work Location: In person