HR Service Center Representative jobs in Spokane, WA

More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past five years.

With more than $16 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.

As a Client Engagement Center Service Representative, you will provide exceptional customer service to clients contacting the bank by phone, email or online providing information, resolving issues and looking for opportunities to strengthen the client relationship through cross-sell opportunities.

Days & Hours: The Client Engagement Center operates Monday through Friday from 7am to 7pm. Ability to work varied shifts and hours is required.

• Provide exceptional client service.
• Research and resolve problems and errors.
• Provide client and branch support for online and mobile banking and all other loan related transactions.
• Contribute to department service quality goal achievement.
• Proactively assess client’s service needs, resolve inquiries, provide account information, and perform a variety of transactions on the client’s behalf.
• Actively expand existing client relationships by cross-selling products and services or referring clients to appropriate sales staff.
• Utilize computerized systems to gather information, troubleshoot and track calls.
• Comply with policies, procedures, security requirements, and government regulations.

• 1 or more years of experience in a call center, retail banking, or operations function required.

• Proven ability to provide professional, accurate, and responsive client service.
• Possess effective verbal and written communication skills, including proper phone and email etiquette.
• Effective sales and referrals experience.
• Possess strong negotiation, customer service, and time management skills.
• Ability to handle multiple tasks, including management of multiple computer applications simultaneously.
• Willingness to work in a busy team environment and handle changing priorities.
• Knowledge of federal and state laws and regulations relating to deposit accounts and operations.
• Proficient in Microsoft Office products

• Targeted starting hourly range (based on experience): $18.00/hour - $22.23/hour
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life. Benefit eligibility begins the first of the month after your start date.
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement
• Get more information at: Employee Benefits | Banner Bank

Please take time to review Banner Bank's Consent & Privacy notice before applying.

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.

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