HR Service Center Representative jobs in Trenton, NJ

About ETS:

For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio consisting of some of the world’s most trusted assessments including the TOEFL®, TOEIC®, GRE® and Praxis®. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of global learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

The HR Transformation, ED is an HR Leader who leads reimagining and optimizing HR processes, systems, and strategies to align with the organization's overall business objectives. This role is instrumental in ensuring HR's ability to adapt to changing business needs, implement best practices, and foster a culture of innovation and efficiency.

The leader is responsible for incorporating technology solutions and best practices, to resolve complex issues in order to improve processes and drive continuous improvement in support of building a world-class HR organization. This role is responsible for overseeing the HRIS function as well as the implementation of an Enterprise Resource Planning (ERP) system from a Human Resources perspective.

This position partners closely with the HR leadership team and key stakeholders drive to transform and optimize HR processes, ensuring effective utilization of an ERP system, and driving strategic HR initiatives.

Experience and Skills:

• Develop and drive the execution of the HR Transformation program including roadmap design, service delivery model, business case, project milestones and deliverables while incorporating best practices and technology solutions while understanding organizational bandwidth.
• Analyze and evaluate existing HR processes, policies, and procedures. Identify areas for improvement, design efficient workflows, and implement changes to enhance HR service delivery.
• Support the HR leadership team to identify, clarify and resolve complex issues critical to the success of while defining capabilities required in the future-state organization.
• Evaluate the ETS’s internal HR functions; implementing new processes and systems to better serve our internal stakeholders and clients.
• Partner with IT leadership to identify and establish information requirements, data strategies and systems to improve business processes and analytics.
• Make recommendations to business process changes based on experience, analysis, best practices and feedback.
• Participate in change management and communication activities associated with process improvement, engaging leadership and stakeholders to obtain support and buy in for change.
• Work with cross functional teams to align opportunities for improvement.
• Understand and recommend short-term system changes to deliver process improvements.
• Develop performance metrics, provide insights and recommendations to inform strategic decision-making and enhance HR performance.
• Support the VP of HR on any ad-hoc projects that may arise in in support of the HR Strategy.

HRIS Functions:

• Develop and communicate a clear vision and strategic roadmap for the HRIS function, aligning it with the organization's HR and business goals.
• Lead the HRIS Team who is responsible for:
  • Managing the design and maintenance of data structures within the HRIS to ensure accuracy, security, and compliance. Develop and deliver HR analytics and reports to support data-driven decision-making.
  • Continuously assessing the effectiveness of HRIS processes, identify areas for improvement, and implement enhancements to increase efficiency, user-friendliness, and data integrity.
• Manage the HRIS budget, allocate resources effectively, and track expenses to optimize cost efficiency.
• Stay abreast of emerging HR technology trends, innovations, and best practices, and assess their potential impact on the organization's HRIS strategy.

ERP Implementation:

• Partner with Finance Transformation leader to:
  • Rationalize integration of HR data with Finance data within an ERP ecosystem.
  • Build a unified data strategy that contemplates, Legacy ERP, Incumbent ERP and Evolving reporting needs.
  • Ensure ERP is effectively configured to align with HR processes, policies, and organizational needs.
• Partner with IT and HRIS to strategically remove dependence on external consultants for standard ERP maintenance.
• Lead the conversion effort from an HR SME perspective to new ERP:
• Including testing, requirements, building and managing HR sponsor sign off.
• Ensure accurate and timely migration of HR data to the ERP system.
• Establish data governance frameworks and protocols to maintain data integrity and confidentiality.
• Implement appropriate security measures to safeguard HR data within ERP.
• Ensure process mapping and DPMs are complete.
• Develop and execute change management strategies to support the adoption of new HR system.
• Provide ongoing guidance and user support to HR team on new functions and processes ensuring a smooth transition.
• Develop comprehensive training programs and materials to facilitate HR user adoption of the ERP system.
• Utilize the capabilities of ERP system to generate HR analytics and reports.

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ETS believes in a Total Rewards philosophy for our employees, and they include:

• Health, Vision, Dental insurance plans to choose from
• Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
• Generous PTO and vacation time to balance your work and life
• Additional 8 hours of PTO for volunteer work
• Retirement plan (401(a)) and traditional Roth (403b) with company contribution
• Commuter Benefits, Pet Insurance, 1 year subscription to Calm App

ETS is mission driven and action oriented.

• Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
• How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!
• Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.


From: Educational Testing Service