Implementation Manager jobs in Ellicott City, MD

Job Summary

The Implementation Manager (IM) is responsible for executing implementations of WaveMark Solutions at customer facilities. They serve as the primary onsite resource, supporting a cross functional project team within the WaveMark Project Management Office.

As an Implementation Manager, you will provide oversight for and perform tasks associated with improving customer’s inventory management practices, hardware deployment, and system configuration. The Implementation Manager is a critical member of our implementation team, responsible for ensuring customer satisfaction, leading on-site teams, and delivering high-quality outcomes.

A successful IM has project management and team leadership experience, has knowledge of hospital supply chain operations, is a self-starter, has strong communication skills, is well organized, and is comfortable and experienced in contacting and conversing with materials management personnel and clinical staff. A successful IM will demonstrate an ability to develop strong relationships, have a collaborative approach in a team environment, possess strong interpersonal and communicative skills, and hold themselves accountable to the highest level of standards.

Responsibilities

• Independently execute implementation project plans on a department level
• Responsible for system setup and configuration
• Anticipate project risks and recommend action for mitigation.
• Present and communicate project status updates to hospital personnel.
• Resolve conflicts across project team members and customers without functional intervention.
• Manage internal and external expectations to ensure that all stakeholders are aligned.
• Provides operational direction to lower-level personnel resources.
• Navigate various hospital settings and regularly communicate with internal and external stakeholders to ensure all onsite activities are on track.
• Organize, manipulate, and analyze large data sets

Qualifications

• Bachelors Degree in related field or equivalent work experience preferred
• 4 years experience in related field preferred
• Lean Six Sigma Certification preferred
• Demonstrated knowledge of all acute healthcare supply chain areas and clinical operations preferred
• Demonstrated knowledge of all project management concepts and principles
• Strong verbal and written communication and presentation skills
• Strong analytical skills (Excel, Power Bi, Tableau, Alteryx preferred)
• Must be able to lift up to 50 pounds and comfortable standing/walking for majority of work day
• Ability to travel 80% of time
• Ability to work a flexible schedule and non-traditional hours as needed
• Must provide proof and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox), Annual TB/PPD (skin test), and Tetanus/Diphtheria/Pertussis
• To the extent permitted by state law, a Covid-19 vaccination or a legitimate accommodation is required in order to be employed in this position. Covid-19 vaccination includes:
  • 2 doses of the Moderna or Pfizer vaccine
  • 1 dose of the Johnson & Johnson vaccine
  • Please Note: vaccines may be required for the position subject to federal, state and/or customer requirements.

What is expected of you and others at this level

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
• Completes work independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Anticipated salary range: $87,900 - $125,600

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 4/5/2024 *if interested in opportunity, please submit application as soon as possible.

Baltimore Metro Area, Philadelphia Metro Area

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.