Implementation Manager jobs in Knoxville, TN

About Inhabit

Inhabit is a software company serving the residential and vacation property management industries. It delivers best-in-class software solutions while fostering industry-leading innovation and collaboration. Powered by its diverse team of business leaders and industry experts, the company focuses on providing property management professionals more choice through its software ecosystems. Inhabit believes that property managers are central to the success of the residential and vacation housing markets and delivers products built to empower them, their investors, and communities. Inhabit's private equity partners include Goldman Sachs Asset Management, Insight Partners, Greater Sum Ventures and PSG. These are committed to helping support the company's commitment to property management software solutions. To learn more, visit .

About RevMax

RevMax is an advanced Revenue Management software and service company. RevMax offers dynamic pricing and rules-based revenue management tools to help automate the daily revenue management tasks for vacation rental property managers. In addition to software, RevMax offers customized Revenue Management training and long-term support service to users of the software.

Job Description Summary

As an Implementation and Support Manager you will be responsible for managing all integrations as they relate to the RevMax and LSI Tools platforms which includes managing the new connectivity process and maintaining current connectivity with PMS systems. This position will act as support lead and will provide training to the support team with expert knowledge of how to use software and troubleshoot issues to ensure clients have the support, they need to use the software successfully. The team will rely on your excellent communication skills to ensure the highest quality standards for ticket resolution for clients. This position will oversee the workflow and management of client training programs. This includes collecting and analyzing feedback from clients on the
usefulness of each course and providing recommendations on modifications to course curriculum to enhance the clients' experience. This role will additionally work in the Asana software to manage projects and will attend senior level meetings to ensure leadership is informed of performance and recommended changes. Lastly this Manager will provide long-term revenue management support to a limited number of clients in order to keep their knowledge relevant to what the user is experiencing. We are looking for a highly motivated, polished, well-organized self-starter with an engaging personality who thrives in a fast-paced environment and can learn and adapt quickly.

What You'll Do (Functions & Responsibilities)

• Quickly and effectively monitor and respond to tickets and phone calls/chats,
• understand the client's needs while driving engagement, and building rapport.
• Provide technical expertise and ongoing training to both internal and external
• customers.
• Support customers by providing impeccable service on the phone and through
• email/chat.
• Build and maintain relationships with PMS Integrations and customers by providing
• exceptional customer service, applying strong problem-solving and technical IT
• support.
• Troubleshoot, investigate and resolve escalated software issues and concerns for
• which support staff need assistance.
• Ensuring that all technical components are managed for smooth flow of company
• operations such as setting up inboxes, managing project management software, and
• all connectivity components for PMS system connections, RevMax system, and
• other related items.
• Collaborate with sales, IT development, and upper management to become familiar
• with new customers, product enhancements, and procedures.
• Attend IC calls for clients entering training classes to ensure the class is customized
• to the clients specific needs.
• Assist with new user account orientation and onboarding. Give recommendations for
• onboarding enhancements.
• Assist in the creation and maintenance of client training materials as changes are
• made in the software system to ensure clients have the most accurate training
• resources to reference for self-education, bootcamp and other courses, and well as
• troubleshooting.

What We're Looking For (Minimum qualifications)

• 5 years of experience in client support, and/or 2 years of experience in hotels or
• property management industry and/or 2 years of experience in software and/or IT
• industry.
• Experience in the Property Management Industry helpful
• Customer service and leadership experience
• Excellent time management and organizational skills
• Quick learner, detail oriented, and collaborative friendly team player
• Professionalism and clarity in your verbal and written communication with the ability
• to teach customers and teammates with enthusiasm
• Happy, friendly, and approachable individual
• Ability to communicate fluently in Spanish is a plus but not required
• Experience working with Microsoft Office

Education Requirements

• Bachelor's degree

Type

• Full Time, Salaried, Exempt

Location

• Florida (Remote)

Benefits Include

• Competitive Pay
• Health Insurance: Medical, Dental, Vision and Prescription Plans
• Health Savings Accounts
• Flexible Spending Account
• Dependent Flexible Spending Account
• Critical Illness
• Accident
• Retirement Savings Plan (401K) with discretionary company match
• Short and Long Term Disability
• Company Paid $25,000.00 life insurance
• Supplemental Life and AD&D Insurance
• Employee Assistance Program
• Paid Holidays
• Paid Vacation
• Paid Volunteer Time
• Inhabit Employee Discount Programs

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants.